The parcel sent to me from ICFAI university(books)for my exams) were returned back and a false reason has been stated by DTDC. Reason given was as below( The same as in their official website and the reply mail from customer care of DTDC
TRACKING INFORMATION
CONSIGNMENT NO. H********
BOOKING DATE 16/06/2011
STATUS RETURNED TO ORIGIN (RTO)
REASON FOR NON DELIVERY NO SERVICE
REMARKS (IF ANY) Nil
The beauty is my house is in their service area and not in any remote place. spoke to Ms.Sundari at ********62, Mr. Suresh:********62 and to Mr.Venkatesh:********61 in the past one week regarding my parcel. They promised me that they will get my parcel. But no response till date.
The details of the employees of DTDC whom I had talked to over phone in the last one week are as follows
Ms.Sundari said she will get my parcel in 3 days. Mr. Suresh said he will call me back in half hour. But it had been a week and no response.
Please get my parcel back and a compensation cause it is giving me mental stress and it will stop me from preparing for my forthcoming exams.
An email communication has been sent to DTDC Courier on July 7, 2011, 12:42 pm