Online Shopping - complaint against ONLINE SITE "PROPSHOP24
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Complaint by: ritu dubey on January 4, 2018, 11:07 am in Online Shopping

I had ordered below mentioned products from their site:
1. Swan Tea infuser for an amount Rs 200/-
2. Tea infuser for an amount Rs 200/-
3. Cable Zipper wire organizer for an amount of Rs. 510/-
4. Face mug for Rs 550/-
The date of confirmation was 28.10.17. I had paid Rs 1460/- through online transaction.

After many complaints they had despatched mug but till date i have not received my pending orders. Inspite of my writing so many complaints to them. they do respond.

It would be highly grateful of your self to get me my dues i.e. my money back and compensation for the mental harassment the site has caused to me.


Dr. Ritu Dubey

Complainant's Goal: refund of my money and the cost of mental harassment
Complainant's Target: Online Shopping
Complaint Location: IndiaHaryana
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Mon, 08 Jan 2018 - Business Reply from - Udit Jain (Online Shopping)

Hey Ritu,

Sincere apologies for the trouble caused. Further to our telephonic conversation we have refunded the remaining amount of INR 950 back to your bank account through which the transaction was made. It will reflect in your account within 2-5 working days. Also, we had previously initiated a partial refund of INR 510 which has been completed.

Lastly, regarding the call that you had received, we only have the following no. for our customer service helpline: ********56 and our customer support team is based in Mumbai. We will be taking this matter seriously and will take action against that caller who has used our company's name to gather your personal details.

Again, apologies for the trouble. In case of any issues/queries, please feel free to reach me on the following no: ********08 (Monday - Friday 11AM - 7PM).

If there is anything else which I can assist with, please do let me know.

Udit Jain
Operations & Sales Manager