Matrix Cellular International Services Pvt. Ltd. - Matrix Sim’s customer team is pretty quick and responsive
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Complaint by: aseem kapur on December 22, 2017, 4:23 pm in Telecommunications

I was midway through with my travel across Europe and my sim card stopped working, more rightly the data stopped working completely. First I thought I must have used all my data and then spent all the remaining money on the data, hence the issue. Anyways, I didn’t want to struggle too much with these thoughts, so I decided to call their customer care, rather I emailed them to call me at the European number. They did, by the ways. Mid way through the conversation, I was told I still had like some 1GB data balance on my number and the issue was because I entered Spain, the network couldn’t connect to the settings. Resetted the phone and data settings, worked absolutely fine after that. I mean I could have done that myself, but we hardly apply our brains on a vacation :P

Complainant's Goal: reviewing the service
Complaint Location: India

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2.
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1.
Tue, 26 Dec 2017 - Business Reply from - Matrix Cellular (Matrix Cellular (International) Services Pvt. Ltd.)

Dear Aseem,

Thank you for the feedback, we are glad to know our team could address your issue up to your satisfaction. We look forward to having an opportunity to serve you again in future.

Regards,
Team Matrix