mobile service provider - i am not satisfied with Airtel Karnataka Service
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Complaint by: sangamesh menasinakai on December 8, 2010, 12:46 pm in Mobile Service Providers

Dear Sir,

I am fed up with your service. I would like bring it your kind notice that how I have been harassed by you.

When I went to your INFINITY TELECOM, AIRTEL RELATIONSHIP CENTRE, at no.6, 11, 12, Bilagi Plaza, College Road BELGAUM (Contact no. 9845134567, 0831-4200200) to transfer my mobile no.: 9945516272 from prepaid to post paid service, they said to bring xerox copy of house agreement letter along with ORIGINAL NOTARY REGISTRATION! I said I will self attest or get it attested by government gazetted officer. But they said to get it once again notary registration on xerox copy. I clarify here that our house agreement letter was registered with notary already. But your colleagues asked to get it on xerox copy also. They were not ready to agree even attestation of government gazetted officers! Here it is clear that your only intention is to harass the customers financially. Or your colleagues are influenced by local notaries. For every notary registration we have to spend Rs 100.

Ok. I fulfilled it and submitted required documents and paid amount on Nov.22, 2010. I have pain Rs 300 (Receipt no.462 dtd 22-11-2010) and Rs 50 for migration (Receipt no. 29859 dtd 22-11-2010). But till today i.e. 08-12-2010, I am continuing with prepaid service only. In between i received a call from your one of colleagues, who said 'by mistake I have taken less amount from you'. Then I said,'Ok its your mistake. So please come to our office with appropriate receipt and collect it.' He said he will do it.

After this call no correspondence from your side. Then I visited to INFINITY again today i.e. 8-12-2010 and got answer that they are busy with building alterations!

I don't know what kind of service this is.

I hope you will act immediately and solve this problem before I choose some other alternative ways!

Thanks,

Sangamesh Menasinakai
The New Indian Express
Belgaum-590002
mobile: 99455 16272

Complainant's Goal: fault in service
Complainant's Target: mobile service provider
Complaint Location: IndiaKarnatakaBelgaum

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Recent Comments
2.
Mon, 13 Dec 2010 - Business Reply from - Airtel_presence (mobile service provider)

Dear Sangamesh ,

I would like to inform you that your concern listed 8 Dec. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

1.
Wed, 08 Dec 2010 - Business Reply from - airtel_presence (mobile service provider)

Dear Sangamesh ,

This is to inform you that your concern listed 8 Dec 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team