Indian Railways - TATKAL TICKET BOOKING ONLINE USING IRCTC WEBSITE
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Complaint by: Satya on June 16, 2010, 10:02 pm in Indian Railways

It is to complain with deep pain that IRCTC Tatkal online (e-ticket) reservation process is of no use with session getting dropped or unavailable during initial hours of it\'s opening period.

Virtually every time you try to book in the morning at 8:00AM, the www.irctc.co.in login session will either drop almost instantaneously with errors such as \"service unavailable\", “failing to load” entire page and intermittent disconnection problems etc. Surprisingly access to all sites other than the www.irctc.co.in works okay during this initial period of Tatkal e-ticket reservation.

More to the surprise, suddenly after some time everything starts working fine, but only to know that all tickets have been waitlisted by that time. Since this is not one time or isolated incidents but is being faced daily by all the internet users who attempt to book online through IRCTC reservation website, I feel that there is some kind of nexus to prevent people from their rights of equality otherwise how come booking of the tickets across the Railway Reservation Counter Terminal and through Travel Agents is possible.
Are there any “priority levels” service assigned in the software developed for Computerized Train Ticket Reservation System?
It seems that IRCTC servers are not able to handle heavy load. It’s high time that Indian Railways should upgrade the servers as now almost all are using IRCTC to book tickets and it is one of the Indian site which gets maximum number of hits.
Is there a nexus between agents and IRCTC as it is learnt that these agents have some program to book Tatkal tickets which is scheduled to run during 8 to 8.15AM and it keeps running during this time until all their tickets are booked.

The authorities concerned are to treat this alarming situation / major inconvenience to public and take immediate remedial measures on “top priority” probing the reasons for the online ticket booking failures.

Complainant's Goal: TO IMPROVE THE TATKAL TRAIN TICKET RESERVATION FACILITY ONLINE
Complainant's Target: Indian Railways
Complaint Location: IndiaALL OVER INDIA
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Recent Comments
21.
Sun, 04 Jul 2010  Praveen Thakur

I support this complaint.

20.
Sat, 03 Jul 2010  Parwaizur Rahman

Today I tried to book Tatkal ticket from MFP to NDLS. It was showing more than 150 seats available but when I submitted the passinger list it continued to show me a message "Try another class/date/train" for all the trains and ultimately by 08:20 all the seats were full. Then it offered me a tatkal wait list ticket. IRCTC is chor and allowing only touts and agents to book confirmed ticket.

19.
Fri, 02 Jul 2010  Rohan

I support this complaint. There is not use of the irctc website...i have never ever see that there is any tatkal ticket is available ...IRCTC website ..suckkkkkkkkkkkkk

18.
Thu, 01 Jul 2010  Naveen Kulkarni

I support this complaint.
I strongly feel that its all agents who are responsible for this. It seems that system has separate priority to agents who lock the sessions during this time and exhaust all the tickets and sell the tickets at higher rate which is shocking and cheating. Will the government look into this?

17.
Wed, 30 Jun 2010  Chetna

I totally support this complaint.

16.
Wed, 30 Jun 2010  vijay

I support this complaint.

15.
Tue, 29 Jun 2010  S G ELAVARASAN

I support this complaint.

14.
Mon, 28 Jun 2010  Shibin

I support this complaint very much. I\'ve also faced the same kind of issue many times. Its high time that indian railway should take some step to solve this issue

13.
Sun, 27 Jun 2010  Anupam

I absolutely support this complaint.

12.
Sat, 26 Jun 2010  Prabhu

I support this complaint.

11.
Sat, 26 Jun 2010  sameer karmsheel

I support this complaint.

10.
Fri, 25 Jun 2010  Priyank Shah

I support this complaint.

9.
Fri, 25 Jun 2010  Mayank Jain

I support this complaint.

8.
Tue, 22 Jun 2010  Susant

I support this complaint.

7.
Sun, 20 Jun 2010  Anantha Reddy Nalla

I support this complaint, shame on Indian Railway, what the use of online reservation system?.

6.
Sat, 19 Jun 2010  SUNIL

I support this complaint. Yes it has been going on since long and surprisingly no clarification has come from Indian railways regarding this.

5.
Fri, 18 Jun 2010  Aman

there a nexus between agents and IRCTC as it is learnt that these agents have some program to book Tatkal tickets which is scheduled to run during 8 to 8.15AM and it keeps running during this time until all their tickets are booked.