KAUNSA .COM ONLINE SHOPPING - No product or refund received..
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Complaint by: Assad on November 25, 2013, 4:47 pm in Online Shopping

My order No- Kaun/T128779..
I ordered a mobile from kaunsa.com 8 months back. But the product was not dispatched for 2 months. On contacting them i got to know that they don't have that product in there stock. So i raised a complaint against refund for amount to them on there website. further they replied that they cannot refund but will provide a voucher code for buying few products. Later when i try to redeem that voucher,it failed. Again i wrote a complaint to them they replied- the product which you ordered our seller was unable to provide you due to shortage problem,you have to select any other product. I tried this for too many products but still the same problem exists..
Its enough for complaining them because they lack perfection.. There are maximum complaint against this website but how they are still able to run there website.. I wrote them 42 times for a single transaction.But they dint nothing helped and there contact no is of no use as no one pick up the phone..
Please take my complaint against them and make them to refund my money.. Its a long time for fooling me with vouchers,unavailability of the stock, Seller problem..
the amount is of 1359 rupees.. It doesn't matter for me but its better to give it to poor than a fraud guy..

Complainant's Goal: Refund for my amount
Complainant's Target: KAUNSA .COM ONLINE SHOPPING
Complaint Location: IndiaKarnatakaGulbarga

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Recent Comments
4.
Mon, 20 Jan 2014  ketan nai

hi mene akapa on line product book kiya tha to abhitak muje mila nahi he to ples muje repaly kare mera item code .BID/MIC/MIC/50857hai or order no KA/220063/F8X4XEMO hai to ples muje replay kare.

3.
Sun, 19 Jan 2014   Message By Complainant Assad

they dint refund my amount.. they r fooling me.. please take action against them.Fraud website

2.
Wed, 11 Dec 2013   Message By Complainant Assad

They did not took any complaint and just fooling people. No action has been taken for refund by them.And the provided vouchers are of no use.As the voucher code says invalid voucher for purchase of any product.Please take my complaint against them because this should not happen with any body else.

1.
Tue, 26 Nov 2013 - Business Reply from - kaunsa (KAUNSA .COM ONLINE SHOPPING)

Dear Assad,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 25 Nov 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at care@em.kaunsa.com, mentioning your complaint number 394416 in the subject line of the mail.

Thank you for cooperating.

Regards,
Kaunsa.com
Online Customer Service Team