KAUNSA .COM ONLINE SHOPPING - I haven't got my order on time and i am told to pay more to receive my order
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Complaint by: Sandeep on June 27, 2013, 2:02 pm in Online Shopping

I, Sandeep B Kadam has ordered a mobile phone (Sony Xperia Go) through kaunsa.com.
Amount- 11374 Rupees, when i ordered the product.
Now they are saying that price has been changed.
My order number is KA/128861/10Q6XCD3
Each time i have to tell the order number as 128861.
I ordered using my another email address (sandeep.bkadam9@gmail.com)
I paid through my debit card. State bank, VISA card.
I haven't received my order till date. I tried to contact customer care and their response was unsatisfactory. Every time they replied differently. I have registered complaint in their customer care too.
Here are some replies they had given.
1. Your order will be dispatched soon.
2. Order is dispatched and will receive soon
3. Order is dispatched on 20th June and the delay is caused due to vendor.
4. Price of the product has been changed and will receive your order only when you pay rest of your money.
Every time different answers.
I need my cash back as i have a feeling that they are not ready to give me the product i have ordered.
Please help me sir. I can't go to Noida to file a comlaint as it is far away from here..

This is the mail extact i received after placing my order.
I will provide screen shots as soon as possible.

order@em.kaunsa.com

Jun 7

to me

Call us on: +91 120 4835000
Email us: support@kaunsa.com
Dear Sandeep B Kadam
Thank You For Placing Your Order on kaunsa.com
Your online payment has been received successfully. Your order is being processed and will be delivered on time as specified.
Your Order No. KA/128861/10Q6XCD3


Your Order Number Is KA/128861/10Q6XCD3

Billing Detail
Name
Sandeep B Kadam
Email ID
sandeep.bkadam9@gmail.com
Phone
7736719 447
Pin Code
686103
Country
India
State
Kerala
City
Changanacherry
Address
Padmavihar [h], Vazhappally P.O, Changanacherry, Kottayam, Pin- 686103

Shipping Detail
Name
Sandeep B Kadam
Email ID
sandeep.bkadam9@gmail.com
Phone
7736719447
Pin Code
686103
Country
India
State
Kerala
City
Changanacherry
Address
Padmavihar [h], Vazhappally P.O, Changanacherry, Kottayam, Pin- 686103

Incase on COD (Cash on Delivery), a call confirmation would be made before the dispatch of the order.
Please ensure that you have provided us the correct information for timely delivery.
Incase of any query, please contact us at +91 120 4835000

Best Regards,
Customer Care Order Processing Department
Kaunsa.com

Complainant's Goal: I want my money back as soon as possible without any delay
Complainant's Target: KAUNSA .COM ONLINE SHOPPING
Complaint Location: IndiaKeralaKottayam

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Recent Comments
2.
Wed, 03 Jul 2013   Message By Complainant Sandeep B Kadam

Its been more than 34 hours. Admin of kaunsa.com had promised me to give tracking details of my product within 24 hours on 2nd July 2013. Even after 24 hours i didn't got any mail/ sms/ phone call/ comment regarding tracking details.
Here is an extract of their mail stating this.

Kaunsa Admin 7/2/2013 9:35:30 AM

Dear Customer,

We apologize for any inconvenience this matter may have caused to you.

We would like to inform you that we will update you with the tracking details within 24 hours

Regards
Support Team

1.
Fri, 28 Jun 2013 - Business Reply from - Kaunsa.com (KAUNSA .COM ONLINE SHOPPING)

Dear Sandeep Kadam,

Sorry for the inconvenience. This is to inform you that your concern listed 27 jun 2013 has been noted and our team is working on it. We shall call you within the next 24 hours to give an initial update on the status of your complaint. For any further clarifications, please write to us at care@em.kaunsa.com and kindly mention your complaint number 251383 in your subject line.
Thank You for your cooperation.

Regards,
Kaunsa.com
Online Customer Service Team