Sir/madam

I orderd a mobile phone from KAUNSA.COM ,
samsung galaxy s3 amount rs 22365.
Item Code : MOB/MOB/SAM/90444 &
Order No ; KA/43358/T7C0QBRJ .

on 22/7/2013 through debit card

. delivery date is 06/08/2013 but i am not received mobile till date 21/08/2013 lot of time i am trying cancel this order directly to kaunsa customer care no and emails but no response i do not like this company . very very bad experience. so please help cancel this order and refund my money . i want full amount rs 22365 please help me. my conduct no 0********11, 0********11
thank you