IRCTC Indian Railways - IRCTC/NG Pay Making People Fool
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Complaint by: Rakesh on July 17, 2009, 12:02 am in Travel and Vacations

Dear Sir,

I have booked a E-Ticket through the IRCTC services on NG Pay Payment gateway on 15th July 2009. Detail of which is as follows:
Rs. 531.00
15/07/2009 04:06:50 PM
Transaction ID: 1014212442

PNR No: ********53
IRCTC Transaction Id: 0128271586
Class: 2A
Quota: General
Ticket Status: CONFIRM
Train Name: 05604-INTERCITY EXP
Date of Journey: 15/7/2009
Ticket Type: E-Ticket
Passenger Details:
RAKESH KUMAR, , 025, Male, HA1-0017-SL
Distance: 0250 KM
Fare Breakup
Ticket Price: Rs. 482.0
IRCTC Service Charge: Rs. 20.0
Payment Processing Fees: Rs. 9
ngpay Convenience Fees: Rs.20
Total Amount: Rs.531

When I found that this HA1 coach is not available since a month I loadge a complain over phone to NG Pay at 6:12 & provide a alternate no. to notify me about the proceeding of my complain at 18:32. But they didn\'t call me. When I visit dimapur station at 11:00 PM there was no such coach & Chart available. When I try to check this with TC (Mr. Mazoomdaar) he said that many of such case he is facing these days due to IRCTC & No such coach is available. & even they didn\'t made the chart that\'s why I was no authrised to board the train. It creates a lot of hassels & I couldn\'t Reach Guawhati on time It causes me a lot of loss (Both Mentaaly & finacially). When Indian Railway has discontinued one of it\'s coach from the train It should notify the e-ticketing people about the same.
In the ,morning 9:30 I got a call from NG Pay stating that the coach was available as per IRCTC. I ask them to prove that on documentation as I was ther on station for that Coach only & sure that was not there with train.
Please took the necessary actions to resolve the problem & get back me on my cell.

Thanks & Regards
Rakesh Kumar Mangal
Ph: ********48,

Complainant's Goal: A proper service, my refunds & Inconvience fee.
Complainant's Target: IRCTC Indian Railways
Complaint Location: IndiaNagalandDimapur
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Fri, 17 Jul 2009  Message from Helpdesk

An email communication has been sent to IRCTC Indian Railways on July 17, 2009, 6:29 pm