IRCTC Indian Railways - I am not stisfy with Indianrailway service.
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Complaint by: RAJESH VERMA on June 22, 2009, 11:46 pm in Indian Railways

I booked Online ticket for my parents with following details:- PNR no- 21********; Train no-0401 Lucknow Shatabdi Spl; journey date 14-06-2009;Reservation from lucknow- delhi; seats 61,62 in C6, dept time 5.50 am. we reached on time. The seat and coach was displayed on reservation chart. Train came on plate form at 6.30 without coach C6. When we talked to TTI he told that he will confirm. He gone to office and told that there is possibility to add some coach but After about 1 hr it was declared that C6 coach will not be added. and passengers can take back their refunds from counter. At counter when I approach the tkt clerk told that due to IRCTC online tkt the refunds will come directly to your account in 1-2 days. But still it have not received.

Due to above carelessness of Indian railways, my parents was unable to reach to delhi. He was suppose to go to delhi for medical checkup. He is suffering from paralysis attack and age is 61 yrs. Not only our time and money gone waste even total 68 passengers time and money gone waste. So I did the ticket by Gomti express next day in 2nd seating due to non availability of seats in AC chaircar even in tatkal. In 2nd seating my parents face lots of problem due to high temperature as well as heavy rush.

In terms of relief concerns:- a) It should not repeat in future. If any coach have problem then there should be some alternate for adjustment in other coaches of inclusion of another coach. b)If it happen there should be prior information to make alternate arrangements. c)IRCTC should not have any rights to waste money and time of any of the passengers.d )If I calculate the relief that should be in monetary terms :- refund of train fair+ refund of alternate arrangement that have made due to above irregularity + Convance charges+ time loss. For me total will be aprox 10000/- ( ten thousands)

Complainant's Goal: Possible alternate should be arranged in emergency conditions
Complainant's Target: IRCTC Indian Railways
Complaint Location: IndiaUttar PradeshLucknow
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Recent Comments
Sun, 03 Jul 2011  Lt Col Vikramjeet Singh Roperia

Cockroach found in the food served in Rajdhani Express AC- 1, Train No: 12301, Howrah to New Delhi on 02 July 2011.
I Lt Col Vikramjeet Singh Roperia was travelling by Rajdhani Express Train No:1 2301 from Howrah to New Delhi on 02 July 2011 in AC-1 ticket PNR No 265-0662875.
At approximately 2015 hr we were served dinner by the railway staff, when I had consumed almost half of my meal I saw a dead Cockroach in my plate , I picked it up in my hand to showed it to my co-passengers and it so happened that one of the catering staff member was also present there at that time. I would not like to exaggerate the incident and give as to what all took place after that………
Rajdhani Express is suppose to the pride of our nation, it’s one of those trains which sets the standard of our Railways, everyone who travels by a train, desires to travel by Rajdhani, but due to the sub-standard services provided by the catering contractor and his staff we are losing on to this pride of ours.
I sincerely hope that people who are responsible for its maintenance of this look into it and take action against the defaulters.
My contact No is 0********41 and E-Mail address is

Sat, 09 Apr 2011  DIPENDRA

I do not support this complaint.first of all i would like to inform you that indian railways has made very clear that if in any unavoidable circumstances railway can not provide you accomodation for your reserved ticket it will refund you 100 % of fare pain.
who would you had blamed if your vehicle had broke down the same way

Thu, 25 Jun 2009  Message from Helpdesk

An email communication has been sent to IRCTC Indian Railways on June 25, 2009, 3:31 pm