Hi,

This is Vikash Gupta. I was using IRCTC user id for IRCTC log in.

On 13th Aug'2010, I got a mail from IRCTC claiming that I have filed a false TDR claim against PNR No:-21******** and that my user-id has been de-activated. They claimed that I have travelled and still have claimed for refund.

I would like to clarify and ask below questions from IRCTC :

When you are asking a question about any TDR giving only the PNR number, how could anyone be sure of details of any PNR or TDR claims when you have already deactivated the user-id through which TDR or PNR details can be verified ?

I tried searching my emails for the given PNR and found that the PNR in question is regarding my travel 10 months ago [Date14-10-2009]. I am amazed why this has been put-up so late ?
On searching my emails, I found below details of PNR 21********

Train No 2191 Train Name NDLS JBP SUP EX
From NDLS To AGC
Date 14-10-2009 Class SL
Boarding Point NDLS Reservation Upto AGC
Quota General
S#NameAgeSexSeat/BerthCoachStatus
1VIKASH GUPTA028Male0045S1CONFIRM
2ROZY GUPTA026Female0048S1CONFIRM
Total Fare 00000280

On searching my emails, I also found that I have received one more email earlier from IRCTC on 21 Jan'2010 that refund is not possible as informed by Railways. Since the amount was not much (Rs. 280, from New delhi to Agra, Vikash Gupta/ Rozy Gupta), I decided to ignore the refund but less did I know that IRCTC will do this to me almost after 1 year when anybody could have forget all the details of the PNR or TDR.

Now about the TDR claimed. I still insist that TDR claimed was absolutely correct. I have filed the TDR as it was being announced on the platform that the train would be late for more than 3 hrs and I could not cancel the ticket from there as I booked the ticket online. I travelled through ASR-NED express(2716) on the same day (two tickets booked from ticket counter at NDLS Rly Station Vikash Gupta/Rozy Gupta). The same can be verified as the tickets booked for ASR-NED exp were in sleeper coach. My seats in train no. 2191 must have been assigned to somebody else illegally.

I replied back to IRCTC on 13th Aug'2010 itself but till date my user-id has not been activated. My issue is not only the false allegations but the problems being faced by me because of deactivation of my user-id. I need to travel on any one date in the current month and upcoming month due to some personal reasons and hence I have got booked tickets on every weekend of this month (1 coming + 1 returning). I need to cancel my tickets as and when required as I need to travel on any one weekend only. I cannot cancel the tickets on my own as my user-id is not active.

IRCTC people say the email be replied or the matter be solved within 7 working days. It's been 19 days and no one from IRCTC has bothered to look into the matter. Customer care no. "011-23340000" never gets connected, shows connection error and "011-23344787" never picks up the call. Do these guys wake up from their sleep ever or customer care is just there to fool the customers.

I believe, India is the only country where customer is never a king rather first they pay and then they starve for the services for which they pay and this is only because the sellers know that nothing is going to happen to them, they do not fear the law here. One of the biggest reason is that "These sellers have never faced strong action against them by the government"

I have replied 3 times over my first email to IRCTC and I even mentioned in my third email that I will be going to Consumer court against them yet no reply and the reason we all know "No strong action against them yet. No fear aginst law". Is timeliness any factor being considered while providing services to customers or is it just like 'once a product/service is sold, to hell with customer" attitude ?

Who is responsible for whole this? Is any govt offcial accounts himself responsible for all these irregularities? If a common man can see all these problems, why not the officer meant for supervision of all these things is able to see these problems ?

It's funny that at one hand govt is running 'Jaago Grahak Jaago' campaign and at other hand, it's govt officials and machinery which is harassing the customers most. Almost everyone in the country identifies the govt services as the lowest grade services and govt seems hell bent to do nothing about it. Even most illiterate person in India can tell this but suprisingly it's not known to govt.

I would like to ask for not only the TDR amount with interest but the compensation for the false allegation and inconvenience caused to me by IRCTC along with immediate re-activation of my IRCTC user-id.