IRCTC Indian Railways - Complaint Regarding IRCTC Services On Board
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Complaint by: S A Abbas on October 21, 2009, 4:14 pm in Indian Railways

We have in our possession the snaps taken during ajourney in which Caterers are flouting the basic Hygienic conditions leaving the HACCP aside ,what will happen if the people get this contaminated form of tea which they will consume with their near & dear ones,not only this the Blankets,pillows,Hand Towels supplied thru laundry is not laundered at all but recycled ,authorities can check it on board,the Kitchen & the Kitchen workers are absolutely dirty what impression do we intend to make about our hard earned FREEDOM of Our Beloved Motherland that we care Hoots about hygiene ,sanitation,upkeep but only charge the passengers.

Think Before Drinking Tea
while traveling by Indian Railway (IRCTC)

Caters use toilet water for making tea

Your tea is made in a special zone near public toilet.

Bath heater is used for making tea.

there are snaps which were taken
while traveling by Kokan railway
(Janshatabadi Exp.)

Jago Grahak Jago
............ ......... .....

Complainant's Goal: Corrective & preventive measures to improve in Quality of Service on Board
Complainant's Target: IRCTC Indian Railways
Complaint Location: IndiaAll India Basis

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Recent Comments
Thu, 05 Sep 2013  nithin

Even I experienced the same.. I boarded the rajdani exprss from nizamuddiin to Ernakulam.on 4th of sept.13. The food supplyers supplying licker and cigerates and they also drinking alchohol infront of the washing area and smocking... And at the last day of travel they were asking for money forcefully.this is what I experienced when I trvld with my family in a/c coach. I decided that I will not travel by rail if I have any other option. Really shelamefull for the country

Sun, 18 Mar 2012  G C Sharma

I booked e-tiket in Tatkal using IRCTC but could not get benefit of senior citizen ship concession. The box to click for senior citizenship was not working despite several times attempt. Details are as under :-
PNR No.2701279788 - Train No.12541
Dt.of Journey - 20.03.2012.
Can you help me now ?

Wed, 21 Oct 2009  Message from Helpdesk

An email communication has been sent to IRCTC Indian Railways on October 21, 2009, 4:14 pm