ICICI Direct - Inefficient ICICIDirect Executives and Seniors penalising customer
Contact Complainant     1507 Views     Report Spam  
Complaint by: Anil P on November 26, 2015, 12:38 am in Banking and Finance

My Demat a/c is a 10 year old a/c with ICICI DIRECT.

I had a problem with my Savings A/c linked with Demat A/c for trading on ICICIDIRECT.
I wanted to delink the existing savings a/c from the Demat A/c and wanted to link with my other savings A/c.
I approached the ICICI Bank Lokhandwala Branch -in Mid September 2015- they accepted my request - the bank did the linking and delinking according to them all was done. When i checked my Demat A/c - the savings a/c linked was same old a/c and not changed to the new a/c. When contacted the branch they said to visit the nearest ICICIDirect Branch to get the same done. I approached the JP. Road Branch in Andheri West- I contacted the executive and discussed the issue. Here i would like to inform that i had a discussion on the charges with the executive and he did not mention on any charges. However the request was completed and on Oct 03, 2015 the bank debited my a/c with Rs. 500/- as EBA-Bank A/c Link-Delinking charges with value date 02 Oct 2015.

I approached the bank executives and asked if there are any such charges applicable - neither the executive Mr. Rahul Motwani who had taken this request, nor his Team leader and the then RM Mr. Kuldeep Singh for my demat A/c had knowledge of such charges- first they point blank refused and when informed that such charges have been levied they replied they will check and come back. No one responded for 02 days. I had simultaneously taken up the matter with my Savings A/c Manager Ms. Leena- who too did not respond due to reasons best know to them. I contacted customer care -they too initially declined on such charges and finally they said these arefranking charges. Even if they were franking charges - it was the duty of the executive to explain and inform me to update on the charges. I approached online customer service on 19 Nov, 2015 thru online chat and one Mr. Singh was online, he too said there was no bank charges for linking and delinking- when informed that it has been debited to my a/c. he said he will check and that i did better approach the nearest icicidirect branch and take up the matter with them.

When the ICICIDirect executives, Relationship Managers, Customer Care Center Executives are not aware for such charges how do you expect a customer to know. Over and above the document is genrally signed and given to the exective and no one reads the fine print on the form. So such important charges if any, is the duty of the bank executives to convey to the customer before taking up the request and alos known fact to the executive that the form is franked. There was no mention by the executive for the charges. I was simply told to sign and asked for relevant supporting documents.

Now when the matter is taken up with the Bank Rm - the RM is already replaced by a new RM Mr. Amaye Parab. A day before i had the talk with the RM Mr. Kuldeep Singh and he said he will come back to me on the following day , but on the following day Mr. Parab introduces himself to me as my new RM..

He takes a request in writing from me after listening all the above thing without providing me any SR No. After two reminders on the follow-up i get the reply that the bank will not refund the amount as the same was mentioned on the Application form signed by me while putting up the request.

Can anyone help me in bringing the Bank to realise whose mistake it is and who is being penalised for the negligence of ICICIDirect Executives & Staff. Can some Government Body take legal and punitive steps against the ICICIDirect for causing inconvinience to its cusomers.

My Name- Anil Panjwani
My Demat A/c - IN302902-40381023-8500421526
My contact email id - lerross@yahoo.co.in

Complainant's Goal: To get the Charges Reversed for no mistake of the Customer
Complainant's Target: ICICI Direct
Complaint Location: IndiaMaharashtraThane

Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
Mon, 25 Dec 2017  Prakash

Customer ID:  557200197

Loan no

Very poor service ICICI two wheeler loan. I m treated like a dog by your ICICI loan staffs.
I have a account in ICICI BANK. i received loan quires from ICICI. So that i applied for a loan for new bike last monday. I have submitted all documents in Tuesday. I asked to gave me loan to Wednesday. But Wednesday is passed, ICICI staff say u can take bike on Wednesday day. But Wednesday also payment not received a whole day wasted in showroom to waiting for payment.. Friday morning only they given the cheque. First they said they il give NIFT transfer but not done, after that they said we il give u a DD but thats also not received, finally they give the cheque. In that showroom asked me to submit a form 20. I asked for form 20 in bank in Wednesday itself. But they r not gave me they form 20.. Irresponsible staffs. No one takes phone calls, no one gave me the correct answer. All r showing attitude on me. Still now not explain about loan details.i asked for 36month but without my permission he loaned for 24 months. They are working only for ICICI target. They Don't know how to respect.
Now in the showroom asking form 20 else they are asking return back to bike in showroom, no one of ICICI staff is taken a call. So please cancel the loan i m arrange a alternative solution.

Staff name riyaz RM(9025039214) 
Another staff satheesh (9894058523) 

My self Prakash 

Account No:106101001618

Mobile No:9042007986

Wed, 09 Dec 2015   Message By Complainant Anil P

I would not recomment ICICIDirect to the Indian Community as they are very smart in breaching your trust and easily get away with lame excuses and go scot free. It is only institutions like Company Law Board, Registrars of Companies, Securities Board of India etc who can take actions against them and rate them according to the public greivances - every greivance unresolved/ negative view should be equal to 1000 positive views