ICICI Direct - Fraudulent Transaction
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Complaint by: Vignesh on January 16, 2019, 8:09 pm in Banking and Finance

Dear sir,

I regret to inform that during my visit to Poland from 3rd Dec 2018 to 7th Dec 2018 some fake & fraudulent transactions took place in credit Card No 5241********3001 carried by me that belongs to my friend & heavy amount in credit card is found to have been debited.

I commenced my journey from Bangalore on 1st Dec 2018. The flight from Bangalore was delayed by 4 hr 30 mins & consequently other connecting flights were also delayed further. I reached Poland on 3rd evening. I was very much tired & straight away went to lodge. Since it was already late , I enquired in the reception counter about the near by restaurant & came out to have some food & come back to take rest in the room.
After walking about half a km outside, 2 unknown guys standing before a restaurant, called me to have food in that restaurant. I avoided them & walked away, but still they were following me & pursuing me to visit their hotel. Despite my refusal, they were walking along with me for few meters. What actually happened , I did not know. I faintly remember that they took me to a restaurant & further to that I did not remember anything. After sometime, when I got a call from my parents, I was shocked that I was on street & suddenly I got a feeling that my bag was missing. I started crying with my parents that something danger happened to me, I do not remember anything what happened to me, I'm unable to recollect the events..like wise. I found a visiting card of the lodge in my pocket & with " Google search " I slowly walked to my room & found that my bags are in tact in the room. I was glad & informed my parents in Bangalore about this. I had severe head ache & drowsiness & I slept in the room.

When I got up in the morning, I was shocked to see my friends message regarding the huge money transaction close to 157495 and other fraud transactions on other credit card. It's a rude shock for me & I was totally collapsed. I was alone & helplessly crying. I telephoned to my parents about this dangerous fraudulent incident. They were also crying over this unfortunate incident & consoling me that "Thank God,nothing happened to my life " & advised me to be courageous & careful. I found that cards are damaged & bent.

I sent a mail to the Bank about this fraud transactions. They have tried making more transactions but due to insufficient balance, transactions failed. I even found that, transactions failed due to wrong pin as well. I was totally upset & under fear, anxiety & tension with this dangerous, fraudulent act, contemplating further danger to my life..

I was all along with my colleagues , whenever I had to go out for lunch etc. & even while returning to room. Fortunately, I could complete my assignment successfully & returned home without any further damage.

Not only this credit card, they have swiped from my other card as well of amount Rs. 1235000 in 4 transactions, but the 5th one failed due to insufficient fund.

I have raised the complaint to the bank within moment I saw the transaction, approximately 7 hours. They registered a complaint (SR5********) with but they closed the complaint without even informing the same.

Request your help in getting my money back.


Complainant's Goal: Amount Refund
Complainant's Target: ICICI Direct
Complaint Location: IndiaKarnatakaBangalore
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