Dell Computers - Dell Offering No Support
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Complaint by: Jyothis VK on May 7, 2014, 1:03 pm in Computers and Accessories

I own a DELL Studio 1558 Express Code: 18928859320. My laptop is not switching ON at all so contacted the Dell Customer care for support. They clearly told me that they won’t be able to help me since they have discontinued the production of Dell Studio model. My warranty expired in 2011.
So is this how things are supposed to be .The company sells an Electronic product and then it shuts down for whatsoever reason. Once they shut It down the customer who bought the product should find some local service center for support.
Clearly its not my fault that Dell discontinued the production of this particular model. They are not even ready to open and see what the issue is. They may not be able to rectify since they have no spares available. I think they should are obliged to find the fault and let the customer know what the problem is.

Complainant's Goal: Dell Support Required
Complainant's Target: Dell Computers
Complaint Location: IndiaMaharashtra

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Recent Comments
1.
Mon, 12 May 2014  Dell_Shaina_M

Hi Jyothis,

Please accept my apologies for the inconvenience caused.
I understand how inconvenient it becomes to find a resolution for a product that has been obsolete from market.
We don't want customers to pay for a booking when service cannot be provided due to part unavailability.
However, would suggest you to get the system repaired at any local computer technician.
In case of further assistance, feel free to revert on the same thread, I shall be glad to assist you.
******Would also request to hide the system related information from the above post as this may be misused****

Thanks & Regards,
Shaina_M
#iworkfordell