Dell Computers - Dell Inspiron - Defective Product
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Complaint by: Mohamed Khaleed on April 10, 2018, 12:55 pm in Consumer Electronics

Hi Team,

Service Request No : 962611196
Dell Service Tag : 5QFZK52

Two months back I had reported hardware issue with my laptop (Service Request No : 962611196)
On site engineer visited my place on 27.03.2018 and replaced the mother board but still reported issue was not resolved.
I am not satisfied with the service done by onsite engineer on 27.03.2018 and regarding this I have send mail to customer care on 31.03.2018

I got call from customer care on 4th April 10, 2018 and got update that I need to submit my laptop to service center in Egmore, Chennai

Submitted the Laptop to Dell service center in Egmore, Chennai

Initially engineer was reluctant to take the laptop because Service Tag sticker was not replaced in the back of the laptop while replacing the mother board.

The following remarks made by the engineer on the inspection of the laptop:

1.While replacing the motherboard, Tag Number was not updated in the BIOS by the engineer.

2.Service Tag sticker was not replaced in the back of the laptop
(Request you to arrange and replace the Service Tag sticker to track the service tag in case if laptop is not working and without this sticker it is difficult to claim the warranty)

3.While plugging the charger display is getting off.

4.Touch pad getting struck on file.

5.Audio jack not working.

All above issue started coming after mother board replacement so I am doubtful even after resolving the current issues, in future may be I will face more issues.

Attached SDAR report for your reference.

On 09.04.2018 I got call from service center and got update that Keyboard got short circuit and key board needs to be replaced.

Initially Mother board was replaced and now key board needs to be replaced, only display is left over. (Almost all parts of hardware have been replaced)

I have been put into hardship and mental harassment because of your service.

Kindly note that I have purchased this laptop for doing share trading business and for the last two months this laptop is not in working condition and because of this issue I incurred a loss of more than 50,000 INR

I don’t want to use this laptop since it is not in working condition and I am demanding for replacement of new laptop.

Please do the needful.

Mohamed Khaleed
+98400 78218

Complainant's Goal: Replacement of New Laptop
Complainant's Target: Dell Computers
Complaint Location: IndiaTamil NaduChennai

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