Eureka Forbes Limited - We have been contacting repeatedy
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Complaint by: Ashish on May 14, 2013, 10:33 pm in Health and Beauty

Actually we had purchased a water purifier from Eureka Forbes pvt. ltd. two years back i.e in 2011.Since that time it was going smooth and finally last year in November 2012 we opted for AMC service for which noone turned up to give regular checks.However person did appeared but only after giving repeated reminders.Now the problem is regarding the product is not working and there is some problem with Ignition lights are not getting on by which water could not be purified.Since two days i.e 48 hours we are waiting for someone to visit.So would like to remind someone should visit positively by tomorrow else some serouis action would be taken from our side in this regard.So kindly look into the same and revert back accordingly.




Thanks


Anil Sharda
New Delhi

Complainant's Goal: I wan soeone to come and rectify the problem by tomorow positively.
Complainant's Target: Eureka Forbes Limited
Complaint Location: India
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Fri, 17 May 2013 - Business Reply from - Eureka Forbes (Eureka Forbes Limited)

Dear Sir,
Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding your water purifier.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.
Please share with us your contact details or your complaint number. This way we can ensure that our customer service personnel will address your issue immediately.
If you have any queries about our product and services, please feel free to write into us at customercare@eurekaforbes.com
We once again are truly sorry for the trouble you had to face.
Regards
Eureka Forbes Team