Eureka Forbes Limited - No services from Eureka Forber - Reviva RO
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Complaint by: Dakshay on March 15, 2010, 11:18 am in Utility Services

I am following up for service of my RO water plant (Reviva) for last 5 months. I had annual service contract with company. as per contract I should get 4 free services and one time free replacement of Carbon+Membrane+filters.

The relevant agency / person responsible for services has not responded my followup through phoen since last 5 to six months.

No actions has been taken for the below complaint I have registered to company website.

Once I found card from person from service center (unfortunately I was not home at that time), immediately I called the number mentioned on card (+91 9824857514). He assured me that the next day person will come for servicing of Reviva RO. But nobody has appeared then.

Again I call the person three days back (Friday 12-Mar-10), He again assured me that person will come to my home on 13-Mar, but nobody has appeared.
Now whenever I am trying to call this person he is not picking the phone and blamed me that person from Reviva has come 3/4 times and nobody has available at house. While the fact is I was waiting for whole day on 13-Mar and nobody has turned up.

Actually my last service and free replacement of Membrane, Carbon and filters was pending as per my yearly service contract I have made last year

Request to do needful

Complainant's Goal: To get my pending free service and free replacement of Carbon+Membrane+filters
Complainant's Target: Eureka Forbes Limited
Complaint Location: IndiaGujaratAhmedabad

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Recent Comments
3.
Sat, 01 Jan 2011  siva

Sme pbm. I support this complaint.

2.
Tue, 23 Mar 2010 - Business Reply from - Eureka Forbes Limited (Eureka Forbes Limited)

Dear Sir,

Thank you for writing to us.
Request you to email us (customer's) address and telephone number.

Regards,
Seema

1.
Mon, 15 Mar 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Eureka Forbes Limited on March 15, 2010, 11:18 am