I am using Airtel DTH from October 2009. In January 2010 i have moved from Indore to Hyderabad. I have transferred my Airtel DTH from Indore to Hyderabad.
After reaching Hyderabad i contacted Airtel customer care for Reinstallation of my Airtel DTH connection. On 17th February i called to Airtel DTH customer care for reinstallation, they have given me installation date of 20th February morning 10 AM. I have waited for the whole day but no one came.
Again i have called customer care to check booking status, this time customer care told me that that there is no booking for my Airtel DTH connection, i have told them that i have already booked but they told me again that there is no booking detail. I have logged again my booking. This time they gave me booking date of 24th February 2PM, but again nobody came.
I am surprised when I called to customer care they told me that my complaint is closed, how disgusting it is. My problem is not resolved and they closed my complaint. I again booked my complain this time they gave me date of 27 Feb 10 AM, then 28th Feb 10 AM & 6 PM. But same happen again no one came only I got calls from Airtel DTH delhi office. They told me that your problem will be resolved
Then on 28th I gain call to customer care now they again me date of 1st March 2PM time, but again nobody came. I am totally frustrated with their services. On 1st March i again call to customer care & told him the whole situation & I also told then my complaint is already mailed by customer care executives, then he told me that none of your complaint is forwarded.
How irresponsible they are. I am calling from last 2 weeks but there is no response, how badly they behave. Also I have de installed my Airtel DTH from Indore on 22nd January 2010 and till today i am not using their services but some 9 Rs is deducting on daily basis from Airtel DTH account.
How they deducting amount until i am not using their services.
I am mentally too much frustrated by their responses & without using their services they already deducted 100 Rs from my Airtel DTH account.
I support this complaint.
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Kumar
Airtel Customer Service Team
An email communication has been sent to Airtel Digital TV on March 2, 2010, 12:05 am
I support this complaint.
I am also facing the same problem. Our complaints gets resolved automatically.
God, Please suck the Airtel company.