SIRS,

CLOSURE OF COMPLAIN WITHOUT ATTAENDING THE CALL


I AM A SUBSCRIBER OF AIRTEL DTH CUSTOMER ID-3002668311.MY HUSBAND HAVE COMPLAINED ON 29TH APRIL 2010 FOR ERROR IN RECEIVING SIGNAL WITH ERROR MESSAGE B0001. IN THIS REAGRD I WAS GIVEN A COMPLAIN NO 2579160 WITH A TIME FRAME TO RESOLVE THE ISSUE BY 1.30PM ON 29TH APRIL 2010. AT ARROUND 11 O CLOCK HE AGAIN TALKED TO THE CUSTOMER CARE EXECUTIVE TO MAKE ANOTHER REQUEST FOR SPEEDY DISPOSAL OF THE MATTER AND AT ARROUND 11.30PM HE RECEIVED A CALL FROM ROURKELA CUSTOMER SERVICE CENTRE Mr.SUKANT MOB NO.********99 TO HELP ME RESOLVE THE ISSUE OVER THE PHONE AND ULTIMATELY IT ENDED IN FUTILE. THEN THE EXECUTIVE TOLD HIM TO TRY AFTER 10MIN AND CALL HIM IF THE PROBLEM STILL PERSISTS.AFTER 20MIN ALSO THE PROBLEM COULD NOT BE RESOLVED AND HE CALLED HIM BACK TO CONVEY THE PERSITING PROBLEM ERROR CODE-B0001 NO SIGNAL. THEN HE ASSURED ME TO SEND AN ENGINEER Mr.HAREKRUSHNA TO VISIT AND THE PROBLEM WILL BE RESOLVED, BUT TILL 5 \'O\' CLOCK NO SUCH PERSON TURNED UP, THEN I CONTACTED THE CUSTOMER CARE CENTRE AND CAME TO KNOW THAT MY COMPLAIN OF ABOVE HAS BEEN CLOSED SUCCESSFULLY WITHOUT RESOLVING MY PROBLEM WHICH WAS SHOCKING TO ME.THEN HE TALKED TO THE EXECUTIVE Mr.NILESH WHO TOOK MY CUST ID AND HE AGAIN NARRATED HIM THE ENTIRE EPISODE THEN HE POINT BLANK SAID PLS CALL AFTER 1 HOUR AS I AM UNABLE TO ACCESS MY SYSTEM THIS IS DELIBERATELY DONE TO AVOID MY COMPLAIN. WHEN I WANTED TO TALK TO HIS SENIOUR OFFICER HE SAID NO YOU CANT AND I DONT HAVE HIS NUMBER.

IT WAS A HARASSING EPISODE THAT OCCURRED WITH ME BY THE SERVICE PROVIDER.THEN MY HUSBAND REVERT BACK TO THE MOB NO.********99 AND TALKED Mr.SUKANT AND WHEN HE CONVEYED HIM MY APATHETHIC CONDITION AND FOR WANT OF AN SUPPORT ENGINEER ENTIRE DAY I PASSED IN HOME SITTING IDLE WITHOUT ANY ENTERTAINMENT. TO NOTE TODAY WAS MY MARRIAGE ANNIVERSARY AND WE COULD NOT GO OUT FOR DINNER OR CELEBRATE AS WE WERE WAITING FOR THE ENGINEER Mr.HAREHRUSHNA. EVEN AT 7PM I WAS AGAIN ASSURED BY MR.SUKANT THAT BY 10 \"O\"CLOCK NIGHT I WILL DEFINITELY SEND THE ABOVE SAID ENGINEER OR I WILL PERSONALLY VISIT YOU TO RECTIFY THE PROBLEM, BUT TILL 10 \'O\' CLOCK NONE OF THEM VISITED AND I KEPT ON CALLING THE CUSTOMER CARE CENTRE FROM MY REGISTERED MOB NO.********08 BUT IT ALL ENDED IN FUTILE AND THE REPLY OF THE COMPLAIN STATUS AS USUAL \"CLOSED SUCCESSFULLY\'. THEN AT ARROUND 10.30 I CALLED TO Mr.SUKANT FROM MOB NO.********70 TO KNOW WHETHER I SHOULD WAIT ANY MORE, BUT THE CALL WAS PICKED BY A LADY AND IN REPLY SAID THIS IS MY PERSONAL POST PAID NO SO IF YOU WANT TO TALK TO Mr.SUKANT THEN CALL IN THIS NO AT 10AM TOMORROW.

WHY ALL THESE ?? AND WHO IS RESPONSIBLE FOR THIS SUFFERRING CAUSED TO ME ?? I WAS HARRASSED AND GIVEN MENTAL TORTURE AND A SPECIAL OCCASSION OF MY LIFE ENDED IN A DIRTY NODE.

EVEN NOW THE ERROR CODE-B001 SIGNAL ERROR !!! WHEN THIS WILL BE SOLVED ? WHO IS RESPONSIBLE FOR MY THIS SUFFERRING ? I CALL UPON YOUR ESTEEMED AUTHORITIES TO LOOK INTO THE MATTER WITH A SERIOUS NODE AND HELP ME TO GET RID OF MY MENTAL AGONY.

I FURTHER REQUEST YOUR GOODSELVES TO VERIFYTHE RECORDS AND PUNISH THE CULPRITS AND PERUSE ME THE DEVELOPMENTS IN THIS REGARD.

WITH REGARDS

NIRLIPTA P NAYAK

Nirlipta P. Nayak
Research Scholar
Dept. of Mining Engg
National Institute of Technology
Rourkela-769008.