Airtel Digital TV - I am not happy wid the services provided in airtel digital tv.
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Complaint by: zohra on June 4, 2010, 6:50 pm in Mobile Service Providers

I am not happy with the services provided in airtel digital tv. I wanted an reinstallation of my digital tv set top box antenna, at my new home, for which i had contacted the customer care \'n\' no. of times, and either the engg wasnt available or they voluntarily cut the call in between my complaint..When i asked to transfer the call to the manager, they transferred it to somebody else,who promised to make the connection on the day of complaint and then again a cheat.The other services provide a faster response..I was given a date on june 6, for reinstalling, for my compaint on may 31..Is the service so poor..?and we are still being promised after so many calls, that it would be done today or tomorrow..

Complainant's Goal: I WANT A QUICK RESPONSE TO MY COMPLAINT.& AN INSTALLATION WITHIN THE NEXT 24 HRS
Complainant's Target: Airtel Digital TV
Complaint Location: IndiaTamil NaduChennai
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Recent Comments
5.
Mon, 14 Feb 2011  DR. AJAY

I support this complaint.

4.
Tue, 10 Aug 2010 - Business Reply from - Airtel Presence (Airtel Digital TV)

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.


Regards,
Ricky
Airtel Customer Service Team

3.
Wed, 07 Jul 2010 - Business Reply from - Airtel Presence (Airtel Digital TV)

(Airtel Digital TV - I am not happy wid the services provided in airtel digital tv.)

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint.
Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Vinay Chugh
Airtel Customer Service Team

2.
Wed, 09 Jun 2010  Krishnadeep

I have had similar experiences with Airtel digital tv and it took them 20 days to finally install the darned dish..However a day later I am getting error 6(insufficient balance..immediately recharge) with more than Rs 3000 in my account...worst DTH operator...my father has Tata Sky and he dint face any issues with reinstallation

1.
Fri, 04 Jun 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Airtel Digital TV on June 4, 2010, 6:50 pm