IOC Petrol Pump - Rude behavior by the manager
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Complaint by: shekarnee1 on December 16, 2020, 2:38 pm in Others

I filled petrol at IOC, Old Airport Road, Begumpet, Hyderabad today (16-Dec-2020). I asked if the Cr. Card points can be redeemed and was told that I would receive a link on my phone. Instead of swiping it in the bank machine my card was swiped on another bank's machine and I was charged extra as well as when I contacted the Manager he was very rude and instead of listening to my problem he said I can contact the bank and also can raise a complaint against this petrol bunk. I feel cheated and insulted by the manager there who was not only rude by saying that I can raise a complaint against them and said that NO ACTION CAN BE TAKEN AGAINST THEM. Also, he was TALKING ON THE MOBILE NEXT TO THE PUMP WHEN THE PETROL WAS BEING FILLED UP IN A CAR.

I guess that these petrol bunk managers feel that they own not only the bunks but also they feel that they give customers like me the petrol free of cost, and insult and ill-treat us.

I have been trying to reach out to their number 040-27768685 and there is no response. I also tried 3 times calling the IOC 800 number and after waiting for 3-4 minutes the line got disconnected all the 3 times.

I wish some action can be taken against such staff/ managers of the gas station as we are paying the amount for the petrol and it is not that they are giving the petrol free of cost.

Complainant's Goal: Take action for rude behavior and also, not using correct machine to redeem pts
Complainant's Target: IOC Petrol Pump
Complaint Location: IndiaAndhra PradeshHyderabad

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