Indiatimes Shopping - one non-delivery and other wrong product received
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Complaint by: abhishek on January 28, 2013, 3:23 pm in Online Shopping

indiatimes shopping
Order No.: 3001871526
Order Date: 09-Jan-2013 08:30 PM

i had ordered two products

1) Strontium Pollex 4GB Pen Drive
(as per the description it was to be USB 3 but i received USB 2, later i check it in Strontium website they dont have any USB 3 in the particular category)
complaint no. for this product is 629622

2)Laptop Notebook Skin High Quality - LP0252
(i have not received the product yet, i got a mail with the description with the dispatch details it was through DTDC but when i check the tracking detail it is delivered to KOCHIN)
complaint no. for this product is 631783

and i am still getting calls from them confirming that have i received the products

i have sent them many mails and even called them several times, even though case has been made with them for both the products they dont have any updated information. evertime i am said that they are looking into the issue their senior will call me but i have never received any call for both this issues yet.

Complainant's Goal: refund for pen drive and laptop skin with compensation
Complainant's Target: Indiatimes Shopping
Complaint Location: IndiaWest BengalKolkata
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1.
Thu, 14 Feb 2013 - Business Reply from - Indiatimes Shopping (Indiatimes Shopping)

Dear Mr. Abhishek,

Greetings from Indiatimes Shopping.

We sincerely apologise for the inconvenience faced and for getting back to you this late. We have taken a note of your complaint and we promise to resolve the matter within the shortest possible time.

Thanks,

Indiatimes Shopping