Indiatimes Shopping - Faulty product not replaced
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Complaint by: akash on July 31, 2009, 12:09 pm in Online Shopping

This is in reference to order 111223251.
I had bought a bluetooth headset from indiatimes on 5th august.
It came with a 1 year warranty.
During the warranty period the device malfunctioned I reported this to inditimes and the asked me to courrier the product to there merchant. I did so, but after 2-3 days the merchant sent the product back saying that it cannot be repaired.
I Again reported this to indiatimes and the said they would refund the amount or replace the product within 6 working days.
Now it has been almost two months and i still havent received a replacement.
Every time i call the customer care they ask me wait another 48 hours.
Please look into the matter.

Complainant's Goal: product replacement or refund
Complainant's Target: Indiatimes Shopping
Complaint Location: IndiaUttarakhandDehradun
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Fri, 31 Jul 2009  Message from Helpdesk

An email communication has been sent to Indiatimes Shopping on July 31, 2009, 12:09 pm