31st october 2009 sent on


hello,
i had ordered one mobile phone from advertisement in times of india newspaper dated 25 oct 2009 , i have paid full amount by credit card over the phone. some details are given below ::
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date of order: 25 oct 2009
amount paid: Rs. 3149 /- ( Rs. 2999 + Rs. 150 ) via credit card over the phone
ref. no: 200********7194
agent (who took order on phone) : himanshu @ 0********88
phone specification : dual sim touch screen mobile.

received on 30 oct 2009 via courier TNT
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Now,
the problem is that there are two batteries given along with this phone.
BUT,
1. one battery is totally dead and not working . even charging can not be done wth this battery and phone is completely dead if i attach this battery.
2. second battery is little bit working , only it acts to start the phone and within 5 - 10 minutes phone gets off.

WE have re-charged and checked both the batteries and tried every necessary steps in checking that. WE have found that both batteries are not working and spoiled.

i want you to replace these batteries as soon as possible, so that i can start my cellphone.

Also IMEI number is not mentioned in the phone , so is it against the government law ??

kindly reply asap...

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