nokia care - Not satisfied with NOKIA CARE
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Complaint by: Anindya on February 25, 2011, 12:36 pm in Mobile and Cell Phones

Following are the particulars:

Feb 04, 2011 Bought NOKIA C3-00 from The Mobile Store 38 Gariahat Rd (S) Invoice#3409/ 2063626
Feb 05, 2011 Handset unwrapped as a gift
Feb 07, 2011 Noticed that handset showing power failure: auto power-off even after full charge
Feb 09, 2011 Taken to MOBILE STORE for possible charger test. Referred to NOKIA CARE
Feb 11, 2011 Taken to NOKIA CARE, 173 SP Mukherjee Rd Job# 293504886/110211/24
Diagnosed as software problem.
Feb 12, 2011 Delivered after software upgrading
Feb 14, 2011 Taken back to NOKIA CARE, 173 SP Mukherjee Rd Job# 293504886/110214/39
Original Problem persists. Auto Power-off, even after full charge.
Diagnosed as hardware problem. Suggested delivery time 7 - 10 days
Contacted several times NOKIA CARE, 173 SP Mukherjee Rd. No consistent feedback till date.

This is for record and necessary help!

Complainant's Goal: Have the defective handset (new) replaced!
Complainant's Target: nokia care
Complaint Location: IndiaWest BengalKolkata

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Fri, 25 Feb 2011  Message from Helpdesk

An email communication has been sent to nokia care on February 25, 2011, 12:36 pm