IFB Industries - IFB Microwave Oven not delivered
Contact Complainant     1479 Views     Report Spam  
Complaint by: Ravindra on August 30, 2011, 4:46 pm in Online Shopping

Hi, I have purchased a Microwave Oven on 12-Aug online using company website www.ifbappliances.com, i got a confirmation that it will be delivered by 25-Aug. Till now i dint receive either product or call from company regarding the delay. So from company website i took Customer Care number and tried 8 times to know about my order delivery status, customer support team dont have any information even thought i provide my order number. Still they collect all the product and address information and they tell that they will call back but they didn't. I sent a mail to web_sales@ifbglobal.com address but no reply.

I am very much frustrated about the way they are handling customers. Allways they will tell call bangalore division call Mysore division like this. If i call them bangalore division they are telling we are not dealing this who gave you this number and all such irritating responses.

I want to know why there customer support is so Bad not having any IT system to track order status or other information. I just want to escalate this to higher authority but i dont have any contacts. Could you please help in this.

Thanks and Regards
Ravindra M g

Complainant's Goal: To know what happen to my Order delivery and why it is delaying
Complainant's Target: IFB Industries
Complaint Location: IndiaKarnatakaMandya
Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
2.
Tue, 30 Aug 2011   Message By Complainant Ravindra M G

Today I complained because of frustration it caused and finally today night i received my product... Ussss... some sort of happiness.. :)

1.
Tue, 30 Aug 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to IFB INDUSTRIES LIMITED HOME APPLIANCES DIV on August 30, 2011, 4:46 pm