Dear Sirs
I am G. Vaidhyanathan from Chennai-56, Purchased a Honda Unicorn (TN 20 BW 7651) after a long research and comparison with other brand models, my profession is primarily based on two wheeler, I will travel least 100 km per day but I never felt discomfort with this vehicle so I suggested my friends for this vehicle (TN 07 BK 1717 & TN 20 BY 7350), Many thanks to Honda for providing such a vehicle
Two months back I met with a Road traffic accident in that my Unicorn’s rear wheel was damaged so I left my vehicle on 15th November 2010 for repair with Surya Honda, kattupakkam, Chennai 56 where actually I purchased my vehicle. Mr. Anand, Manager Service committed three weeks for delivery, so went to them in the first week of December 2010 for delivery but shockingly no work was started for my vehicle except some minor works when I asked for reason Mr. Anand told me that work was pending only because of spares unavailability with Honda Motors and not because of Surya Motors then he committed another 10 days for delivery, then I went on 20th December 2010 even on that day my vehicle was not ready for delivery, fortunately I met a person who was introduced to me as Owner of Surya Honda, he too blamed Honda Motors for not providing rear wheel spare and committed another 15 days, in the meantime I called up constantly to Surya Honda at that they told Honda Motor Factory is close for Christmas and new year so wheel is not dispatched to them, Again I went to them on 10th January 2011 met Mr. Anand and he said till they didn’t receive spare from Honda motor and asked to confirm once with their Spares department so went there and waited for more than half an hour and a person came and answered irresponsibly and he really used unmentionable words on us. When I complaint about this nobody in Surya Honda is ready to accept and solve my problem and Mr. Damotharan asked to write to Honda Motors.
Please help us in solving the above mentioned problem, give me a commitment in delivering my vehicle and also arrange a good customer support for such a fantastic vehicle else, customer service is really contrast to the quality of the vehicle. Expecting your reply.
Thanks in advance
Warm Regards
Vaidhyanathan G
---------- Forwarded message ----------
From: "dinesh kumar"
Date: 5 Oct 2016 11:33 p.m.
Subject: Re:Poor service in Surya Honda
To:
Cc:
Dear Sir/Madam,
My bike given service on 1/10/2016.After service,my bike rear wheel stuck even at slow speed (20 in speed odometer).I received bike around 6:45pm, i called him.but service eng.phone in switch off.
The main role of service eng. to check it properly during hand over ...
Informed in Monday(3/10/2016) service man ride it and conformed it's clutch rubbing problem.Ask me to handover the bike on Tuesday(4/10/2016) I handover it.
Today(5/10/2016) I receive the bike with same problem. Service Engineer Ask me to handover the bike to Surya Honda in kattupakam branch,chennai
Note:-
After received the bike on 5/10/16 evening.During riding ,from kicker box one bolt loosen and drop in road. I take the bolt and inform to service eng. around 9:15pm.
Kindly need ur intervention and solve the issue.
Regards
Dinesh kumar.M
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Yes, I agree with your comments. That stupid manager is the only lier, he is not eligible for that post only.. very rude, careless in customer service.. I hate their service.
An email communication has been sent to Honda Two Wheelers (surya honda) on January 11, 2011, 10:22 am
Hi,
I went to Surya Honda show room which located near pour police station.
While booking the bike they said deliver of bike will be three days. but after booking i was waited for more than 10 days to receive my booked bike. They not given proper details and delayed for delivery.So people don't go for booking any new bike in Surya Honda. Also worst service and not given proper details. I cancelled my new bike due to worst services.
Thanks,
Venkat