i had ordered a phillips hand blender HR 1351/C from indiatimes shopping site for Rs. 1470.00. the vendor was Vishal Retail Ltd( VISHAL MEGA MART)plot no 332 near TELCO WORKSHOP, near SHOKEEN FARM LANDS, NEW DELHI-110037.
THE ORDER NO IS 3260897, INVOICE NO vrl/eco/10/08/a0044, invoice date 13th august 2010.
now what i got on 20th august is a used, second hand, fake phillips blender. some accessories are missing( beaker lid as well as wall holder is missing). the chopper is broken and its blades are fake. THE PRODUCT IS FULL OF DUST AND DIRT.
i immediately mailed the complaint to customer care of both the websites as well as to the operations head of indiatimes, but they have not responded so far.
Indiatimes has the worst customer support team.
They will make you hold the line for 30 mins whereas to place an order u will get the line immidiately.
The sell grey market defected pieces at a lower price luring customers but it is not worth it.
Hope it helps ppl trying to decide shop from indiatimes
An email communication has been sent to Indiatimes Shopping on August 22, 2010, 3:03 pm
Dear Sir,
Thank you for sharing this issue with us. We certainly will share this feedback with our seller and arrange a pickup for the product. We apologise to you for this issue and assure a prompt action on this matter.
Regards
Arijit Dutta
Indiatimes Shopping