I applied for a Secure loan from HSBC. To apply for it, i signed the Reliance Life Insurance form provided by the HSBC salesman & provided a cheque of 30,000 INR in favour of Reliance Life Insurance as requested by HSBC.

I was not satisfied with this as i was not sure if these people were working for HSBC or reliance & when i received calls from HSBC verification department, i asked them to send me an email from HSBC's official email ID stating that i have applied for an HSBC secure loan with this application number & in lieu of that, we are processing a Reliance Life Insurance policy on your behalf to cover the risk in case of any mishappening. But the verification department kept on insisting that we cant provide you with any email until we receive your insurance policy papers from Reliance.

Till the cheque was not en-cashed they call me every 10-15 days regarding the cheque clearance and policy papers.

Once, I got the policy papers, nobody is bothered to pick my phone call. Every time, I call, they replied that please wait for next 10 days. Now, they started to cut the phone.

It has been more that 3 months when I applied the loan. If the loan is not cleared, they should tell clearly with the reasons but such kind of harassment to customer is spoiling the image of bank.

I want to make sure that the Bank address this issue & make sure that the bank employees don't harass customers like this and clear the things in a better way.

Kindly get this issue addressed as soon as possible.

Thanks & regards,
Aashu Khattar