Godrej India - Godrej Customer Service - closing complaints without attending to the problem
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Complaint by: uvsagar on December 22, 2009, 5:54 am in Consumer Electronics

I have raised 3 complaints in last 3 weeks for the problem i had with Godrej double door refrigerator. Every time i raise a complaint i am given a service call number and after a day or two the service call is closed mentioning it has been attended.

No service engineer has ever attended to these complaints and rectified the problem. I also have a service contract valid till March 2010 which is not honoured by Godrej.

Because of the problem my food is getting spoiled in the refrigerator and am facing difficulty in storing food and items like milk. It is very difficult to manage especially if we are running out of milk at night with kids at home.

Request Godrej to attend to my complaint and compensate for the loss incurred.
For the reference of this complaint i am providing the last 2 service call numbers:

627136 filed on 5th December 2009
630382 filed on 20th December 2009


Regards
Vidyasagar

Complainant's Goal: Rectification of the problem and compensation for the loss incurred
Complainant's Target: Godrej India
Complaint Location: IndiaAndhra PradeshHyderabad
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Tue, 22 Dec 2009  Message from iComplaints.in Helpdesk

An email communication has been sent to Godrej India on December 22, 2009, 5:54 am