Samsung India Electronics Pvt Ltd - Complaint for defective product(Grand 2 Handset) bought under B2B Offer
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Complaint by: on April 6, 2014, 2:19 am in Consumer Electronics

Hi
I booked a handset Samsung Galaxy Grand 2 (Model No SM-G7102) on 10th March-14 through your websitehttps://samsungindiaestore.com under B2B (CORPORATE) OFFER to Airtel Employee. And got the delivery on 13th March-14(Thursday).
Since beginning I am facing the heating issue in handset after 10 to 20 minutes while browsing any apps or playing games. Moreover handset and charger both are also getting overheated while charging.

In this concern I also raised the complaint (8460854235) at call center and visited to Samsung store twice with this issue in my office timing. And also marked several mails to all senior authority ('danields.P@samsung.com'; 'bd.park@samsung.com'; 'hv.gomes@samsung.com'; 'shefali.s@samsung.com'; ‘chita.sahoo@samsung.com’; ) and request them to intervene because after multiple mails follow ups the service guys(Mr. Neeraj & Mr. Chita Sahoo) are just declining the issue stating that the heating is normal.
They are not taking my feedback, even are not ready to accept and compare this phone with another phone of similar specifications. And I am being threatened to collect my phone as it is otherwise they are not responsible for any loss.
Please intervene and help me in getting concrete resolution. else I will have to file a case against company in the consumer court. “UNDER CONSUMER PROTECTION ACT, 1986.”
Regard….Nadeem Ansari
Airtel Corporate office Gurgaon.

Complainant's Goal: I want my money back because I have lost my faith in samsung brand & service.
Complainant's Target: Samsung India Electronics Pvt Ltd
Complaint Location: IndiaHaryanaGurgaon

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1.
Sun, 06 Apr 2014   Message By Complainant Nadeem Jalal Ansari

Order id:-1233803
Serial No:-352116064058686