HCL Infosystems - After Sales Service
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Complaint by: tripathiak_1 on October 23, 2009, 3:31 pm in Others

I had sent this complaint to Head Customer care on wecare4u@hcl.in dated 13/10/09 but till date nither I have not received any response nor local service
center responded where I have handed over my Laptop for necessary repair vide
job sheet no.1674 dt 14/10/09 aong with advance payment of Rs.900/- for spares
& service.

By this it very clear that company is not bothered at all for After Sales Service of his product.

To,
Mr.P.P. Krishna Upadhyaya
Head Customer care
M/S HCL Info systems Limited

Sub - Laptop SL. No. 3074AX349821 needs service.

Dear Sir,

This is to bring to your kind notice that I have above Laptop whose some keys has stopped working.
Today I went to your service center near judges colony, Allahabad to get it repaired.

Service center person checked and said that it\'s key pad is defective and has to be replaced. I asked
them to replace the same. On that they said it is not available and has to be arranged.
For that you have to make a written request and deposit a demand draft for the amount of
key pad only then it will be arranged and replaced.

I requested them to collect cash for the same but they refused and insisted for DD and
said this is company policy.

I want to know that is it correct?

If it is correct then what type of After Sales Service is company providing to the customers
in such throat cutting competitive market.

I would request you to please look into the matter and help me in getting repaired my laptop at
the earliest.

Thanks.

A.K.Tripathi
M.No.9935508544

Complainant's Goal: Only to improve After Sales Service
Complainant's Target: HCL Infosystems
Complaint Location: IndiaUttar PradeshAllahabad

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Fri, 23 Oct 2009  Message from iComplaints.in Helpdesk

An email communication has been sent to HCL Infosystems on October 23, 2009, 3:31 pm