YAMAHA Motor - Worst Customer service ever by Yamaha
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Complaint by: Dencil Devassy on August 25, 2009, 2:04 am in Cars Parts and Vehicles

Hi ....

Mr. Sanjay, Aggrawal & whom so ever it may concern.

My Name is Dencil from Chennai.
I walked into the Paras Yamaha showroom at Chennai in the mid of July to check out the Yamaha\'s new launch Fazer, i liked the bike and i enq about the delivery details the person in the showroom told me that i\'ll get the bike in 10 days max 15 days i confirmed and booked the bike on 25/07/2009 by paying Rs2000/-, I called the showroom to confirm the date of delivery they told me to make some more payment so that they can deliver the bike soon.

On 31st of July i walked into the branch and payed Rs23,000 /- they told me that they will deliver the bike in a weeks time.
After a week i called and they told that it may get delayed one more week, i walked to branch to enquire about the same and met
Mr. Vishwanathan sales head of the Paras yamaha, he told Black colour is on demand & it\'ll take one more week, i asked them why did they gave a wrong commitment? He apologized for that. By the mean time i had sold my bike which i was using believing the words of the executives in Yamaha Showroom in Paras Chennai, now i dont have a bike for my daily works. Again they gave a commitment of 1 week.

After one week i walked into the branch they were like asking me to take FZ 16 or Fz-s as they did\'nt had the fazer ....
If i want to take FZ 16 or FZ-s i would have booked that! Then why should i opt for Fazer ? Then why should Yamaha launch it ?
I told Mr. Vishwanathan that i need the bike asap, he told that this time they\'ll not fail by giving wrong commitment. Nothing can be done from my part other than believing him as i need the bike asap.

As usual the bike was not delivered i walked into the branch on saturday 22nd Aug Viswanathan was not there.
I spoke to Mr.Anil he introduced himself as a manager of some dept. I told him what ever happened he asked my name and checked in his laptop, the booking date which was mentioned in the system was 31st July. I was shocked hearing that i told him that on 31st i paid 23k and before that i have paid 2k and booked the bike on 25th. He said it shows on 31st , & had a word with one of the showroom staff. He apologized for the wrong commitment given by the staffs and for the date which they have goofed up!

He asked me to call on monday 24Aug 2009 by 4 \"o\" clock, i called him & the response i got is again 8 days from coming wednesday......
I don\'t want u guys to repeat this again and again its been more than a month they had collected the cash from me and not delivered the bike.
Why do they give wrong commitments ?
Why did they told that by making more money as booking bike will be delivered soon ?
I\'am not opting for any finance i\'ll making full payment is there any probs in that for Yamaha ?
Booking amount may vary from 2000 to max what ever the customer can afford in that case why do they asked me to make more money for booking?
If i had that 23 k which i have paid 2nd time i would have used it for my dads bussiness and made some money out of it , but its lying in the yamaha\'a cash box !!!
I dont have a bike now and suffering a lot to travel to go to office.


whether Yamaha will look into this issue ?

When will i get my Fazer Black colour?



By

Very disappointed Yamaha lover
Dencil Devassy
+********3833

Complainant's Goal: I want my deliverd to me within this week & make sure this is not happening agai
Complainant's Target: YAMAHA Motor
Complaint Location: IndiaTamil NaduChennai
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Recent Comments
4.
Sat, 27 Nov 2010  Balkirshna

I support this complaint.

I still have got no idea when we are ready to pay in ccash full amount what this dealers are haing problems with..why they delay deleivery afeter promissng or commiting 20 days time :( .

Else dont commit of less period tell us truthe atleast. tell us 1.5 months or whatever.

3.
Tue, 16 Nov 2010  shahid ansari

I support this complaint.100%

2.
Mon, 24 May 2010  ASHWIN KUMAR

MY BIKE AS GOT ENGINE FAULT FOR PAST 2 MONTHS, I GAVED TO YAMAHA AUTHORISED SERVICE POINT BEFORE 2 MONTHS,THE BIKE CONSIST OF WARANTY.STILL THEY DIDNOT SOLVED THE PROBLEM,WITHOUT BIKE I UNABLE DO MY BUSSINESS PROPERLY,POOR IN SERVICE AND WARANTY...PLEASE VERIFY AND CHECK IT OUT

1.
Tue, 25 Aug 2009  Message from iComplaints.in Helpdesk

An email communication has been sent to YAMAHA Motor on August 25, 2009, 2:04 am