YAMAHA Motor - Bike service complaint against Orion Motors, Bangalore
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Complaint by: Amit on October 27, 2009, 6:58 pm in Cars Parts and Vehicles

Hi, I bought Yamaha FZ-S in April 2009 and from the day 1, i am facing the skills and attitude of the persons in Orion Motors.
Initially after 20 days of buying the bike, my bike clutch-plate had broke down!!!....
I put my bike in service centre Orion Motors, opposite to Forum Mall, Bangalore.
They fixed it but given a big scratch on the petrol tank of the bike. After around months of full tension giving conversation with the service centre people, the fuel tank body was changed.
At the time of second servicing, i was shocked to see the rubber band use to tie up the tool kit is not present.That i complaint and they told to put it back on next service time.
Third service given me a big but somewhat expected shock.....!!
I gave my bike for servicing there and told them to tune the leg guard and put back the rubber band...In the mean time i went to my native and told my friend to pick the bike from there...
He went to the service centre and they given the bike without even CLEANING/WASHING the BIKE !!!!!
Also they have not put back the rubber band and even note tuned the leg guard.
In free service too, they are charging the money around 400. I dont think any other bike free service cost the same.
This is absolutely ridiculous and that type of persons are ruining the image of Yamaha Motors.

Amit Sharma
0********22

Complainant's Goal: Bad Service from Orion Motors, Bangalore
Complainant's Target: YAMAHA Motor
Complaint Location: IndiaKarnatakaBangalore
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Recent Comments
3.
Tue, 03 Nov 2015  udipta

Hi ,
To inform you about Orion Motors Bangalore.

I purchased an yahama R15 new byke from Orion motor Bangalore.
Went for my servicing they said it free servicing and they took the coupon given in the booklet.
And while collecting the vehicle they charge me 700 rupees and they said it free..


Went for 2nd servicing given my bykeep to the service center at 10 am in the morning, they told to take the delivery at 5pm in the evening.reached their at 5pm and asked for my vehicle, reception person told to wait , after sitting their for 30 minutes when again asked for the vehicle please wait for 5 minutes, again took 30 minutes nobody tell anything what is going on , so again asked to the person what going on, the lady said unable to find your job card, it was 6 .30pm I asked my vehicle they told it is not yet done, so they delivered my vehicle at 7.20pm without servicing, when I asked what happen , the mechanic told have to come today will do it..
I say thanks and came without servicing.


Anybody reading this complaint you can imagine how the service is from Orion motor.
Please be carefull and think twice before purchase from their.

Horrible service becoz nobody question them why it is not been done.all are same their.
If you ask for complaint, or where to complaint, no body bother to listen.

2.
Tue, 02 Mar 2010  Mithun Shenoy

I support this word for word. And for the rest of you all, 2 things to keep in mind -

A. If you're ready to kick a few people's butts to get your servicing done right, then buy a yamaha
B. If you've been a bajaj bike owner and like their servicing, right from the guy who takes the bike to the guy who delivers it, then DONT buy a yamaha.
C. If you like your issue to remain NOT fixed, PLUS get a big scratch on your bike, ORION motors is the place to go. Generally all of the yamaha service stationers are ill-equipped, but ORION takes the cake.

Nonetheless, yamaha will do good business in the near term, but then once there is a fairly LARGE installed base of really dissatisfied customers - it will start biting.

1.
Tue, 27 Oct 2009  Message from iComplaints.in Helpdesk

An email communication has been sent to YAMAHA Motor on October 27, 2009, 6:58 pm