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Complaint by: AMIT JOSHI on June 12, 2014, 1:40 pm in Mobile and Cell Phones

I had brought the I phone 4 from My Imagine Store, located in New Delhi which is still under warranty. Of late i have been getting an intermittent problem with the speaker and the microphone. I have been to the following authorized service center twice and requested them to either correct the fault or replace the phone but the service centers have not been able to rectify the defect and are not ready to replace the phone either.

1.Future World, New Delhi
2.Unicorn Info solutions Pvt Ltd ,New Delhi

I again visited Future world at Cannaught place, New Delhi on 11 June 2014 to submit my phone for technical diagnosis. But to my utter disappointment , they did not accept the phone and said that it doesn’t have any problem and they cannot accept the phone for any diagnostic research. The same can be checked their your online records

The phone frequently has problem with speaker and causes great embarrassment in office and social groups. I feel harassed and feel cheated towards the services being provided by Apple.

It was my 3rd visit to the Apple store and the problem has not been resolved.

I am very much annoyed and disappointed with the services and products of AppleIt seems the company has no concern for the post sales customer service. I have wasted so much time and money in visiting service centers. Moreover it is so embarrassing that suddenly the basic functions like speaker go haywire.

In India the Apple services are pathetic.

Complainant's Goal: REPLACEMENT OF I PHONE
Complainant's Target: Apple India
Complaint Location: IndiaDelhiSouth Delhi
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