Apple India - I am not satisfied with the service of Apple
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Complaint by: Sandeep Bansal on September 6, 2012, 9:18 pm in Consumer Electronics

I bought apple IPad2 last year & I have problem of tocuh screen not working properly.As it was in warranty,I took it to their service centre in Gurgaon .

After two days ,I got the response that it can't be repaired & also there will be no replacement.Please call customer care for further details.When I called them,it was a frustating experience.They told me that there are small dents on the corners & it comes under physical abuse.When I explained that these small dents are during normal use,they just don't want to listen to me.

Anyone can see this is totally unreasonable and ridiculous that Apple is ignoring their warranty and responsibility on good faith and services to customer and there customer care which is out to ruin their reputation as a reliable company that provide good after sales customer services. . It appears that Apple is treating their customers as fool and idiot and their customers are not able to realize that the cost of repairs of ipad can be more than buying a new one. Under the consumer law, I believe I am entitled to my money back from Apple for buying this ipad and an apology plus an explanation. As the result of what happened, I am truly aggravated and have lost confidence and creditability in Apple as a reliable organization.

Complainant's Goal: I want my money back or atleastReplacement of IPAD with new one free of cost or
Complainant's Target: Apple India
Complaint Location: IndiaHaryanaGurgaon

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Thu, 06 Sep 2012  Message from Helpdesk

An email communication has been sent to Apple India on September 6, 2012, 9:18 pm