Hi,

I have purchased micromax A116 on 12/5/2013. It started display hanging problem on 9/12/2013. I submitted device on 10/12/2013. I continued to follow up with service center(Future communication SCO-37, 1st Floor,Sec-41,Chandigarh). My job sheet number are N020121-1213-7184426 & N020121-1213-6882906. Initially they told to wait for one day or max upto 7 days, but I did not receive any sms or communication from them. l followed up on 17 Dec,2013 they said wait one more day. So I called up on 18th dec,2013 again they asked me to wait one more day else they will send device for L3. l called them again today(19th Dec,2013) and I was shocked. They told me it might be board issue so they will send device to company for L3 and it will take around 25 days to get back the repaired device.
I was supposed to receive my phone before 10th Jan,2014. On 24th Dec evening I received message that phone has been repaired and collect it. Now on 26th morning I visited service center. They said that phone is still at service center and they will send it for L3. Whenever I call helpline they always say it will take 15 more days. When I received call from escalation team (Mr. Kamal) on 26th Dec he said it will take less then 10 days. Now I again received a call from him saying it will take more days may be 15 days. They guys are just wasting time. Micromax is just giving me more and more time and not doing anything to repair the phone. They are cheating and I think they will never return my phone.
Please help!

Sanjeev kumar
+91-********39
sanjeevnorth@gmail.com