Matrix Cellular International Services Pvt. Ltd - Matrix Cellular customer support team
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Complaint by: Aakriti Chauhan on September 21, 2015, 11:26 am in Telecommunications

Matrix Cellular customer support team --- We were using a matrix international sim in Germany and it happened suddenly that we decided to extend our stay for another few days while the plan we took was only for 15 days.  So we called the customer care to check if we could continue using the number without any disruption, and Ria was the one we spoke to said, that she will put in an extension request on the number so that the services wont be disrupted. I’d like to othank the matrix team for not being stuck up like other services and helped us conveniently. Like their services as well, were pretty smooth J

Complainant's Goal: Matrix Cellular customer support team
Complaint Location: IndiaDelhi
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Mon, 21 Sep 2015 - Business Reply from - Matrix Cellular (Matrix Cellular International Services Pvt. Ltd)

Hi Aakriti,

Thank you for your feedback and using our services. We are delighted to know that you had a great experience. Kindly share your details at marketing@matrix.in so that we can send you a small token of appreciation.

Regards,
Team Matrix