Dear Authority,

This is Parimal Kamdar. I have been a loyal user of your [Brand] Skoda Company for over couple of years and I appreciate your car mechanism. One of the important reasons to buy Skoda Fabia Ambiente 1.4 TDI was safety and organized mechanism. But after having a fatality, a road crash of my car on 21st May, both the points failed. In road crash, car made it position by revolving driver side 180 degrees with tires upside. Drivers Airbag mechanism failed and it didn’t open, which in turn led to unsafe and at risk to my life. Company failed to design the airbags mechanism which is a protective mechanism for automobiles. When a consumer buys an airbag-equipped vehicle, they expect the airbags to deploy properly in the event of an accident. The car is damaged so much that it is ‘Totaled’.

From 23rd May vehicle is at Skodas Sarra Motors Showroom, Aurangabad. Customer care department Chief Ms. Ashwini Thakre helped sending trained mechanics, engineer team to find out cause but were unable to come to any conclusion regarding airbags failure. After repeated Nagging after on 5th June, Aurangabad customer care department said that the complaint (Number: 02F148909) has been launched to Scoda Parent Co. & asked to wait for a week to get the relevant answer.

I have talked to many responsible senior officers of your company but what I felt is just ignorance. After this accident, your staff has not provided me proper service and help. Are these officers are just to give reminder calls & nag for new customers who made calls regarding Enquiry or Quotation? Life seems to come to standstill after an accident. I am helpless to figure it out how to recover this huge financial outlay for mental trauma and car damage. Monetary compensation becomes very essential at this point of time from our reputed automobile company.

I request you to look into the matter and expect that Scoda Co. satisfies up to my level of satisfaction where the company offers new one in replacement to the defective model which was given to me. I believe not to get into legal issues by seeking an adviser with such brand company. I look forward to build long lasting relation with your company by seeking a positive response and solution where I and company both satisfy.

Awaiting for quick positive response,

Thanking you,


Sincerely,
Parimal Kamdar
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