Naaptol - Complaint against NAAPTOL the farji dukan
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Complaint by: sandeep on July 20, 2009, 3:37 pm in Computers and Accessories

i had purchased a interview recorder form naaptol . the product which i had recieved was not working and i had compalind 1000 if times about that. but there is no one who can hera my problem . really dont purchase any thing from NAAPTOL . and punish them for inprofessional attitute. plz help me so i can replace my product and retun my money which i spend on purchasing and .phone calls ................... plz someone help me


sandeep
********79

Complainant's Goal: TO AWARE PEOPLE ABOUT ON LINE PURCHASING IS WORST IN SERVICE MANNER
Complainant's Target: Naaptol
Complaint Location: IndiaMaharashtraMumbai
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Recent Comments
18.
Sun, 21 Sep 2014  Navneet Kumar

sir i have bought one 3g/4g blackberry tablet from your online shop it was defective so your representative asked me to send it for replacement which i sent it to them on 3/09/2014.by blue dart with shipment no ********534,but still.i have not been informed about it,when ever i ask your representative about it they always tells it will be sent today or tomorrow.. my order no was 10351797 ,sir please take action against it and send me reply on 0********50/0********54

17.
Mon, 18 Jun 2012  Sumit K

I have brought WESPRO DV648 camcorder , the given resolution is 16 megapixel but actually it gives clarity like only 1 megapixel .... the quality is thirdclass and battery backup is very low ... the product is just useless ....

16.
Mon, 02 Jan 2012 - Business Reply from - Naaptol_Customercare (Naaptol)

Dear Mr.Saxsena,

We regret for the inconvenience caused.

We have escalated this case to concerned vendor they will get back to you at the earliest.

We request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

15.
Wed, 06 Jul 2011  Ved Prakash

I have also complaint.I purchased Blackberry Tour 9630. Naaptol Guys show Dual Sim(GSM+GSM) but when I contacted Naaptol they say you should know that Blackberry doesn't come with dual Sim.I have a pic that shows that even blackberry comes with dual Sim .
I have not received Warranty card .
I have not received Invoice .
I don't have any paper that shows that I am owner of this product.
Battery backup is pathetic .
When I tried to call Naaptol for 1 week but system generated voice come for even 30 minutes that all the persons are busy.I cant afford calling so long every day.
I can not even return product because people have bigger grievances after returning.
I need that these people should send good battery.Warranty card,Invoice etc . I will have to accept that this model doesn't come with dual Sim.

14.
Thu, 23 Jun 2011  kalpana sree

Respected Sir,
Sub:- Grievances Appeal – Your Product (Desire Slicer & Dicer + Mini Silai Machine Combo)
Order No 1598261; On dated 07-04-2011. Centralized A/ C No 113260, Mode D P. –
Submitted the your Product through Blue Dart Courier – Refund me my Amount -
Requeste – Regarding.
Ref:- Your Reply Mail Message "Feedback" on dated 16-05-2011 at
12.18.55.
2) :- "Jignesh Gangapuram" Mon, 16 May 2011 12:33:32
3) :- Daniel Tue, 17 May 2011 09:44:46
4) :- Amey Thakoor Tue, 17 May 2011 09:44:47
*****

With the Subject and Reference cited above, I am submitted Your Product Desire Slicer & Dicer + Mini Silai Machine Combo Order No 1598261; On dated 07-04-2011. Centralized A/ C No 113260, Mode D P. I have sent you the product to your address to the Aramex India Pvt. Ltd, 12/A, New Sun Mill Compound, Lower Parel, Mumbai – 400013 from Bluedart courier service, Address BLUE DART EXPRESS LTD, 37-118/6, GROUND FLOOR, R.K.PURAM, BESIDE AROMA BAKERY, SHREE COLONY, NEREDMET, Location HYDERABAD. Telephone:- 040 ********, Mobil No 0********49 [JAGADESH], Door Executive Mobil No 0********77 [ ANIL ]. E mail:- nmtbbel@gmail.com but till today I did not receive my Money back and Gift Voucher. I have explained more than 50 times (0********48) the same to Customer Care on various occasions but I did not get proper response.. and send the Emails. This really is frustrating.

Heance, I humbly request you to kindly sir, Enquiry on this matter and Refund me that my total Amount Rs 2300=00 & Gift Voucher. So please take some NECESSARY ACTION earliest.

Thanking you sir,
Your’s Sincerely,
KOVANGAL KALPANA SREE,
H No: 3-5-125/4/2, Rd No: 7, Plot No: 166,
Krishna Nagar, H B Colony, MOULA – ALI,
HYDERABAD – 500040.
Andhra Pradesh [ INDIA ]
Mobi No: ********75 or ********76.
E Mail :- rajashekar_kovangala@rediffmail.com

13.
Thu, 07 Apr 2011  Roosevelt Faria

I support this complaint. Since we are seeing a lot of dis-satisfied customers. we can try contacting the media that advertises this like Mumbai mirror and Pune mirror where this company is advertising and still cheating people.
would appreciate more views and suggestions on curbing this menance.

12.
Sun, 27 Mar 2011  israr

ordar no 1205303 name isar ahmad hai 7.3.2011 ko bheja 11.3.2011 ko dilevery hua lekin abhi tak laptop nahi aya jaldi reply kare

11.
Wed, 19 Jan 2011  Vignesh

I support this complaint. but you know I have ordered spy pen in Naptool. they said with in 7 to 10 days I will receive it but they made it to 20 days , I thought that the member of the naaptol will come to my home and they will give the spy pen, but they have sent it to post. I dont believe any one so I searched for complains in the internet. I had seen lot of complains over naaptol so I did not receive the spy pen I send It again so I have not been cheated I saved my money.
So please dont belive Naptool. Dont buy anything in this company, this is cheating company.
search for more complain about this.


for more details contact me, my number is ********13

10.
Wed, 19 Jan 2011  Vignesh

I support this complaint.Naptool is cheating company

9.
Wed, 17 Nov 2010 - Business Reply from - Naaptol (Naaptol)

I have purchased a Blackcherry mobile phone at Naaptol.com, my phone was not working, hence i had contact customer support to give the resolution & i had mailed my grievances at support@naaptol.com & feedback@naaptol.com. & the mobile was replaced within a 10 to 12 days and its working absolutely fine.
My complaint was not only attended but resolved on a timely manner. Appreciated the quick response.

8.
Tue, 28 Sep 2010  Mayur Belekar

I support this complaint.I brought a cell phone from naptool imedia68 and i am suffering lot of problems in my cell and finally it is dead

WOW naptool you are rooking

dont eat the money of peoples

7.
Mon, 26 Jul 2010  Informer

I personally now do feel that naaptol is a fraud company, cheating people selling defective products.
Such firm should be banned and strict action should be taken against it.I ordered 5800 express music phone. On opening packet I found battery was completely defective and the Charger as well.When i use to keep the cell for charging it use to tell me "warning bad contact charger"
and the phone later on went off. I am seriously very irritated with this product now. Almost 5 to 6 complains hv been given by me but no action has been taken yet.

6.
Wed, 31 Mar 2010  Om Dutt Rakesh

I support this complaint.

5.
Wed, 24 Feb 2010 - Business Reply from - Naaptol.com (Naaptol)

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on

replyfromnaaptol@naaptol.com or

Supportfromnaaptol@naaptol.com.

Thank you.
Naaptol Customer Care.

4.
Thu, 14 Jan 2010 - Business Reply from - sachin Rathod (Naaptol)

Dear Mr Tarun Virmanil,
we are apologies you, we are very sorry about to inconvenience you,
we will solve your problem soon as possible. any query about that please call us we will happy to help you.
if you have any proble kindly give reply on replyfromnaaptol@naaptol.com THANK YOU HAVE A NICE DAY.

3.
Wed, 30 Dec 2009 - Business Reply from - NAAPTOL ONLINE SHOPPING PVT.LTD (Naaptol)

Dear Mr Sandip,
we are apologies you, we are very sorry about to inconvenience you,
we will solve your problem within few days and definitely we will solved your problem
as soon as possible. any query about that please call us we will happy to help you.
THANK YOU HAVE A NICE DAY.

2.
Fri, 06 Nov 2009  Tarun Virmani

I support this complaint. The manuals provided with the product are ridicilous and you dont find the instructions correct . The complaint number rings 4 times and then drops off whereas it should have a holding facility . There is no technical support and executives are too bad to handle