Naaptol - Defective Smart360 Mob ph recd
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Complaint by: sandesh on February 23, 2010, 10:26 am in Mobile and Cell Phones

I orderd the Boss Smart 360 cel phone by order no 159752 which recvd on 3rd Feb 2010. I collected the cell from Bluedart courier office and opened there only found that the ph is used one and in damaged condition. Called the Naaptol to inform the same. They asked me to send the ph by same courier for which I denied and asked them to take the cell on to pay basis.
The cell Ph is recd by them on 8th Feb at their W/h. But till today i have not recd the new Cell phone from them.

There is no response from them.

Kinldy advice. I am planning to pull this company in consumer court and going to charge the harrassment charges.

Complainant's Goal: I want to make these people aware that the customers are not fool
Complainant's Target: Naaptol
Complaint Location: IndiaMaharashtraMumbai
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Recent Comments
3.
Fri, 19 Mar 2010  Naaptol.com

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on replyfromnaaptol@naaptol.com or Supportfromnaaptol@naaptol.com.


Thank you.
Naaptol Customer Care.

2.
Fri, 26 Feb 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Naaptol on February 26, 2010, 8:55 pm

1.
Wed, 24 Feb 2010 - Business Reply from - Naaptol.com (Naaptol)

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on replyfromnaaptol@naaptol.com or Supportfromnaaptol@naaptol.com.
Thank you.
Naaptol Customer Care.