Dear Sir,
I am shocked with the insensitivity shown by Redingnton staff who have refused to even register my complaint regarding sub-standard blackberry bold handset purchased only 5 months ago for Rs. 33,000/-. The handset is giving a worn out look and the entire metallic panel is off the metal colour. The battery gets completely discharged in half a day. The Redington staff have only registered a complaint with regard to battery. I want a complete replacement of the handset and/or body of the mobile and the battery. Also, the cheap endorsement hand written on the job sheet in the remarks column, which is not even readable, shows that they somehow want to extort money from bonafide unsuspecting consumers even for handsets under warranty on some false pretext. I am an Advocate-on-Record in the Supreme Court and am suffering immensely on account of not having a blackberry hand-set. The same has resulted in pecuniary losses apart from causing inconvenience. I also have clientèle abroad and need to be constantly in touch with them through blackberry mail/e-mail. . I am going to personally take up the matter to Court and would ensure that bonafide consumers are not cheated by either Redington or Blackberry. I have given my blackberry mobile at E-48/4 (1st Floor), Okhla Industrial Area, Phase II, New Delhi-110020 vide work Order No. K-94. The Unit Serial No./IMEI No. is 35********24052 and MSN No. 20960E15, Model No. Blackberry 9000.
Anupam Lal Das
Advocate-on-Record,
Supreme Court of India.
E-mail: anupamlaw@hotmail.com
Mobile No. ********38
An email communication has been sent to Redington Service on November 2, 2009, 4:16 pm
November 23, 2009
Mr. Anupam Lal Das
Advocate-on-Record
Supreme Court of India
E-mail:anupamlaw@hotmail.com
Mobile No. ********38
Dear Sir,
Sub: Electronic mail conversation dated 02-11-2009 with regard to complaint ID-1302
We are sending this communication as response to the subject mentioned electronic mail conversation dated 02-11-2009. We state that further to replacement of handset through the dealer on 12-11-2009, your complaint has been resolved to your satisfaction.
We further state that all claims raised against us in the subject mentioned electronic mail conversation dated 02-11-2009 is settled amicably and you have no further claims whatsoever against us in respect of the subject notice. We would be willing to serve you at all times should you require our service in future.
Thanking You
For Redington (India) Limited
Warm Regards,
Karun Bakshi
Regional Manager North 1
I am a fraud, no an idiot