Reliance Communications Limited - Recharged roaming pack according to (rcom.co.in) but not worked
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Complaint by: kundan on December 28, 2013, 9:36 am in Telecommunications

Dear Sir ,

I recharged my mobile number ********74 with roaming pack Rs 77.
But it does not work.
Actually i recharged this pack for roaming use.
Already this information is available at Reliance's website that is (rcom.co.in).
But when i talk to customer care he tells me that this pack is closed and can not do anything.
He totally dissatisfied me.
If recharge plan is closed then why not Reliance's website prevent me to recharge?
I recharged my mobile number on 24th Dec at 8.30 to 9.00 PM.And the plan is not working.
If this pack is closed then why not they updating this information at there's website (rcom.co.in)?
I have recharged my mobile through Reliance's website (rcom.co.in).
And this recharge is not working.
So either make return my money from Reliance or make recharge my mobile for roaming use.
Already i am in roaming that is why i am facing problem.
They not update the information and we people facing problem, and they not take care about the problems of customer.
Where is my fault sir?
If they provide wrong information of its own site then where is my fault?
Kindly return my money from Reliance.
I am facing problem and lot of more customer of its also facing problem.



Thanks and Regards

Kundan
********91

Complainant's Goal: I want my money back
Complainant's Target: Reliance Communications Limited
Complaint Location: IndiaBiharPatna
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Recent Comments
2.
Mon, 30 Dec 2013  Rcomm Care

Dear Kundan,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

1.
Mon, 30 Dec 2013 - Business Reply from - Amin Shaikh (Reliance Communications Limited)

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications