RELIANCE COMMUNICATIONS LIMITED - NOT SATISFIED WITH SERVICE AND HARASSMENT BY YOUR STAFF
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Complaint by: inderjeet on July 29, 2012, 3:11 pm in Telecommunications

Netconnect.Broadband@relianceada.com
I HAD CONNECTION BY NO 7498498232
it seems there is something basically wrong with Netconnect.Broadband relianceada why are keeping my account active i had asked it to be deactivated on 21st june and again by email on 2nd july.
I had clearly mentioneed that i am not in INDIA for the next 8 months. it is your failure as your mails have insisted that account will not be deactivated i ask why, are you giving free service for no use who is going to pay for non use, are you ready to bear cost for no service recd.

And on top of that since yesterday i have recd some 45 emails from your auto reply. it is highly stupid on the part of reliance to send so many emails.

I want answer to my to my queries and will not like myself or my friends to go go for usless service of Netconnect.Broadband relianceada. Improve your service and customer care rather than showing your rudeness, please read my emails i am not INIDA so where is the question of your contacting me i have disconnected my mobile as your people were making calls on that number and number is on international rooaming. you can imagine the problem and call charges i had to pay for 3 calls i had taken and the person calling was only insisting i must keep the connection 7498498232. who was interested definitely not me but your staff.
i treated the connection as deactivated when i informed and i have not used since 28th june. and it was prepaid for 3 months. id did not use it much as most of the time there is no signal or poor signal. it was told to you staff. and your contact nos they are are good for nothing we could never get through upto 28th june.
From: "Netconnect.Broadband@relianceada.com"
To: I T
Sent: Saturday, 28 July 2012 10:30 AM
Subject: RE:'Reliance=010-685-734' Re: Re: Re: Fw: Disable account 7498498232

Dear Chadha,

Your request is already registered vide Service Request ID 184029136, (On 07/27/2012 04:50:45 PM) and the same would be resolved within 15 days from the time request has been logged.

Rentals will be applicable as long as your services are active with us.

Please note that you will receive a call within 7 days of the request submitted for further processing of termination request.

Assuring you of our best services always

Thank you for choosing Reliance

Regards,

Abdul Shaikh
Customer Care
Reliance Communications Limited
i will forward this whole correspondence to consumer forum and let people know your working no bills are payable by me as i am not using this connection. it is your mistake to have continued this connection alive. kindly take corrective action at your end and no billing. from june 29th when my connection was supposed to be deactivated. Why should customer pay for your failures. Lot many people are fed up with reliance service and they are are shifting to other service providers. Anyhow i dont require /want any service from any brand in india as i will be out of country for 8 months. you may keep it on for as longi as you wish we are not going to make payment. when we infomed you on 21st june to deactivate as deficient service not getting connected and emailed you on 7th july to deactivate this connection then why your people have been insiave sting on to keep it working. your connection does not have service in USA.

Please correct your services or people will just shift to your competitiors.
If you dont deactivate confirmation wef 21st june this whole correspondence will be forwarded to consumer forum, where people are already fed up with your service.
Thanks.

i s chadha
please note if provide good service then at least you must listen to consumer and read his message email properly.
ad From: "Netconnect.Broadband@relianceada.com"
To: I T
Sent: Friday, 27 July 2012 7:42 AM july
Subject: RE:'Reliance=010-663-193' Re: Re: Fw: Disable account 7498498232

Dear Mr. Chadha,

Thank you for contacting Reliance Customer Care.

Your request has been registered vide Service Request ID 184029136
(On 07/27/2012 04:50:45 PM) and the same would be resolved within 15 days from the time request has been logged.

Rentals will be applicable as long as your services are active with us.

Please note that you will receive a call within 7 days of the request submitted for further processing of termination request.

Thank you for choosing Reliance, India's No.1 Network.

Regards,

Abdul Shaikh
Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.broadband@relianceada.com.
You can also call Reliance Customer Care at *355, 30335555 & 1800-3000-5555.
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to myservices@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: I T (isctkc@yahoo.com) Date: Thursday, July 26, 2012 04:45 PM To: Netconnect.Broadband@relianceada.com (Netconnect.Broadband@relianceada.com) Subject: Re: Re: Fw: Disable account 7498498232

sir,
it is just disheartening that no one reads the mail from your end, but replies sterotyped. i have written that i am not in INDIA. so where is the question of my 9869934175 no. working it is closed for 6-8 months. you will not be able to contact me that is reason i have been telling your people from the beginning to disable, no problem if it cannot be reactivated. Thanks
i s chadha
Please read all the mails properly.
From: "Netconnect.Broadband@relianceada.com"
To: I T
Sent: Thursday, 26 July 2012 6:04 AM
Subject: RE:'Reliance=010-640-626' Re: Fw: Disable account 7498498232

Dear Mr. Chadha ,

We tried to contact on your alternate number 9869934175 but unable to reach you,(error message Beep tone)..

Once the number is terminated, then we will be unable to process your request for activation.

You can opt for Temporary Suspension of Services. We request you to visit your nearest Reliance Mobile Store, one of our executives over there will provide you with further assistance regarding the same.

List of Reliance Mobile Stores and details of Safe Custody tool are attached herewith for your ready reference.

We request you to kindly reconsider your decision to exit from our services and give us an opportunity to assist you better.

However, if you wish to terminate the connection, we request you us.

In additional to your e-mail once we receive the above details, your request would be noted and it will take 15 days for the same to get processed.

Monthly rental is applicable as long as the services of your number are active as per our records, during the suspension of the services, you will not be charged monthly rental in the bill.

Regards,

Waseem Khan
Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom..co.in or write to us at netconnect.broadband@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 & 1800-3000-5555.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to myservices@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately..


-----Original Message----- From: I T (isctkc@yahoo.com) Date: Wednesday, July 25, 2012 04:07 PM To: Netconnect.Broadband@relianceada.com (Netconnect.Broadband@relianceada.com) Subject: Re: Fw: Disable account 7498498232

Sir,
I had said in the beginning at the time of taking this connection that i am in india for 3 months and had said will be Moving to USA (united states of America for more than 6 months so it is of no use for me for 6 months i had emailed also.
Thanks
Please keep it disaled and when i am back in INDIA after 6 - 8 months i will get in touch with reliance for enabling it again
Thanks
I S Chadha
From: "Netconnect.Broadband@relianceada.com"
To: I T
Sent: Tuesday, 24 July 2012 11:46 PM
Subject: RE:'Reliance=010-613-027' Fw: Disable account 7498498232

Dear Chadha,

Thank you for contacting Reliance Customer Care.

We request you to reconsider your decision of termination and give us an opportunity to serve you better.

Currently the services of your number are active.

We request you to change the Network Setting and perform the activities mentioned in the attachment provided.

If still issue persists then kindly revert with the following details:
Operating system type
Desktop/Laptop make and model
HSD device make and model
Slow speed trend (facing this problem for whole whole day/ for particular time period)
With all the sites/for particular site facing this problem
Signal strength
Current location with landmark where you are facing the problem
Preferable time to contact you when you will be available with the system
We would require the same to assist you better.

We regret the inconvenience.

Thank you for choosing Reliance, India's No.1 Network.

Regards,

Abdul Shaikh
Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.broadband@relianceada.com.
You can also call Reliance Customer Care at *355, 30335555 & 1800-3000-5555.
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to myservices@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately..
-----Original Message-----
From: I T (isctkc@yahoo.com) Date: Monday, July 23, 2012 04:15 PM To: Care Email (customercare@relianceada.com) Subject: Fw: Disable account 7498498232

To: customercare@relianceada.com (customercare@relianceada.com)
Subject: Fw: Disable account 7498498232

reminder : inspite of calling and emails you are still sending bills for this connection which was confirmed on 21st june when your rep h ad called up and i complained on so many occasions for poor performance. you are requested to disable this immediately as it is not in use hence no payments can be due. also please read lot many complaints about this on internet for poor service. improve your service it is impossible tto get your customer service phone. Please disable and confirm. Please check with consumer court case about your service and there is no way to cancel or disable any connection and no way to contact reliance and customer care does not reply to email, so all this amounts to deficiency in service.
Thanks
Inderjeet singh chadha
----- Forwarded Message -----
From: I T
To: "customercare@relianceada.com"
Sent: Thursday, 12 July 2012 5:57 PM
Subject: Fw: Disable account 7498498232

it surprising even after confirming to disable in june we get bill.

we had this connection for 3 months and asked for this only also we had told your represantative on phone around june 20/21st that it was not working and hence be disabled. read my older email also,

----- Forwarded Message -----
From: I T
To: Reliance Customer Care EBill@relianceservice.co.inould be disabled.
Sent: Monday, 2 July 2012 8:25 AMi
Subject: Re: Disable account 7498498232

Sir,
As told to your represantative earlier this month (june) please disable my account no 7498498232
thanks. Not rquired as i am moving to usa.
i s chadha
(inderjeet singh chadha)


SINCE YESTERDAY IN 24 HRS I HAVE RECD 56 EMAILS AUTOMATED EMAILS FROM THIS RELIANCE COMMUNICATIONS LTD.
THEY CAN GO TO ANY LENGHTH BUT NOT PROVIDE GOOD SERVICE
IF THE CUSTOMER SAYS I AM NOT IN INDIA.
"
Dear Customer,


Thank you for contacting Reliance Customer Care.


This is to acknowledge the receipt of your email. We assure you a response within next 24 working hours.


Request you to add Netconnect.Broadband@relianceada.com to your email address book so that you do not miss important communication from us.


We value your patronage and look forward to assist you.


Regards

Customer Care

Reliance Communications Limited

Note: This is an automated response, please do not reply to this email."

ONE CAN IMAGINE THE STUPIDY OF RELIANCE COMMUNICATION STAFF WHO IS SENDING THIS EMAIL EVERY 1/2 HR.
PERHAPS THEIR CUSTOMER CARE IS HANDLED BY ILLITERATE PERONS.

INDERJEET SINGH CHADHA

Complainant's Goal: DISABLE THE CONNECTION FROM 28TH JUNE WHEN MY PREPAID PERIOD WAS OVER.
Complainant's Target: RELIANCE COMMUNICATIONS LIMITED
Complaint Location: IndiaMaharashtraThane

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Recent Comments
2.
Tue, 07 Aug 2012 - Business Reply from - RCOMcare (RELIANCE COMMUNICATIONS LIMITED)

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare

1.
Thu, 02 Aug 2012 - Business Reply from - RCOMcare (RELIANCE COMMUNICATIONS LIMITED)

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare