NOKIA CARE - Nokia Lumia 520 restarts abruptly
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Complaint by: on August 10, 2013, 8:44 pm in Mobile and Cell Phones

Your service is NOT good at all, so POOR, WORST ever probably because the technicians working there have no knowledge about software and hardwares.

My Lumia 520(3 months old) has a problem, it restarts randomly once every day. Not sure when but I can tell you that it happens for sure, because whenever it restarts, the sound volume level resets to 15, and always I have to set it to 21. It is so annoying to have such a melon, so I decided to give it to Nokia Care to identify the problem after trying all those steps like resetting to factory settings, checking the battery and all other things like changing the sim card etc.

At Nokia Care, they said that there is no problem with the hardware, so they upgraded the software(OS). But after returning home, I checked the OS version, it was the same as earlier, which is the latest already. Few minutes later, when I was using the phone(One Note), it restarted again.

This time, Nokia Care guys told me that they are going to use the phone for couple of days to observe the behavior, then only they can send it for repairing if they find any issue. I got *****off, asked them whether they are going to look at the screen constantly all the time. They said that is the only way to find if restart happens automatically. However, I could not let them use the phone for such dumb testing. Probably because you don't have any software or hardware tools to find out such fault! That is hilarious. I just wanted a replacement for that it you couldn't find the issue rather then doing random tests on that.

Okay I am now going to live with this until I buy a new phone, won't be obviously Nokia. Till then I will suggest each and every person I meet not to buy such craps(services are poor too) to end up in such a situation. I am going to post it everywhere, whenever I find time to do so.

All I need is a replacement. Again, it will be your decision whether you want to replace it or not, but one thing is sure, I will make sure that people know about it how pathetic your service is. It's again because, the technicians couldn't identify the problem, now they want to use the phone for couple pf days until they see a restart, and when they see it, probably they would send it for repairing. As per them, this proces might take 10 to 15 days. If they don't feel any problem, they would return the device without sending it for repairing. My question is, do you perform such DUMB testing on a SMART phone? What if that guy is sleeping when the phone restarts? lol. Don't you have any software or hardware to identify the fault? If no, tell me how your guys at factory going to solve the problem?

Whatever it is, I need this device to be replaced ASAP, because it's just 4 months(actually less when this problem started a month back) old.

Afterall, it is all about the ethics a company can have in their business. People will know about it how ethical your business is, if you talk nonsense in such cases.

Complainant's Goal: I want my money back, or atleast I want a replacement.
Complainant's Target: NOKIA CARE
Complaint Location: IndiaKarnatakaBangalore

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Recent Comments
4.
Wed, 01 Jan 2014  Rajeesh k

Finally the issue is spotted out for me causing the device restart. It was the old sim cut in to as microsim caused the issue. Now got a new microsim from the service provider. Posting this as might be helpful to some. Now my lumia rocks.. No more restarts. Confirmed after a weeks continuous usage. GDR3..

3.
Thu, 26 Dec 2013  Rajeesh K

I am also facing the same problem as stated above. It started from day 1 using the phone. Even if phone is idle lying somewhere it is restarting Once or twice in a day or even more. So definitely not battery loose issue as stating in some website. My Nokia lumia 520 is just one month old. I thought its a software issue and updated to to developer preview of GDR3. This is also not solving the problem. I think its a definite hardware issue.

2.
Wed, 21 Aug 2013 - Business Reply from - Nokia India (NOKIA CARE)

Hi, sorry to hear about your experience. Please write to us on social@nokia.com and provide us with the following details

1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Nokia Care Centre - Yes/No

We will have someone from the team connect with you.
Please mention your name on subject

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.


Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

1.
Fri, 16 Aug 2013  Deepak Mishra

i have already complaine again nokia music my complaint No.1-1459957025