Hello,
This is in regards to a new connection application that I have put forward and still awaiting a connection to be installed.
I had applied for a new MTNL Landline Connection on 21st April 2013 by registering my Mobile Number through MTNL website. Pertaining to that, an agent from MTNL Delhi called me up in regards to the same and took my personal details for initiating the booking. After a while I received a confirmation that my MTNL Landline booking has been done and gave me a Booking/Application Number : 53269462. He further told me that an MTNL Sale Distributor from my locality would be visiting my house to collect the form and the documents.
Simultaneously an agent (Mr. Amit Kumar) from MTNL Delhi Sale Distributor (M/s Om Enterprises- Code:05506) visited my house on 22nd April 2013 and got filled the connection form with my signatures, photograph and the installation fee of Rs. 500.
MTNL Sale Distributor Agent Mr. Amit Kumar assured me that connection will be made available within 7-10 working days. As instructed, I kept waiting for the Land line to be installed. After exceeding the time frame, I contacted MTNL Delhi Helpline and an agent picked the phone and said that she was not able to see any application by the Application Number which I provided. Instead she was asking me to provide her with the contact number for the agent who has actually collected the Application Form.
Subsequently I tried contacting the concerned MTNL Sale Distributor Mr. Deepak Kumar Gupta ( (M/s Om Enterprises- Code:05506) several times regarding the connection but in vain. No one is available to answer the calls out there.
No one is actually taking the responsibility of the MTNL Landline Connection. I am also not aware if I am actually getting a MTNL Landline Connection or had it been a fraudulent activity to trickily take the application fees away. I am not sure what is going on with the MTNL Delhi Office. I desperately need someone to help me out and take some action towards this so that I could get the MTNL Landline connection successfully installed at my house within a few days.
I hope to meet your kind attention at the earliest. Please make a note of the Application Details as provided below.
Application No : 53269462
Connection Plan : PLAN 180 (LAND LINE)
Connection Tariff : Rs 500
Collection Agent : Mr. Amit Kumar
Application Date : 22/04/2013
Distributor Name : M/s Om Enterprises
Sale Code No : 05506
Connection Area : West Delhi
Thanks and Regards,
Mrs. Debopriya Guha Naskar
Hello,
With reference to my previous complaint on a new connection application that I have put forward on Friday , May 10th 2013 in the evening, I got a surprise call from the MTNL Department which was to confirm my Residential Address (where the MTNL Delhi Land-line was to be connected). I readily confirmed my address and the caller confirmed that there was actually some confusion regarding the address which was eventually delaying the connection.
The next day, Saturday May 11th 2013 a lineman from MTNL Delhi came in and he too was trying to confirm the address where the MTNL Delhi Land-line was to be connected. He said that there was some misprinting in the Application Form that we have submitted and so they were not able to locate my house in my locality and had to cancel my application form. We confirmed that we have made no mistakes in writing the correct address on the application form and additionally we have furnished several supporting documents along with the Application Form.
After some time, the MTNL Delhi Lineman agreed to the fact that there must be a negligence shown by the Data Entry Staff at MTNL Delhi Office who might have made the mistake probably. Along with the fact he also was trying to convince me saying that there was a significant mistake made in entering my Contact Number as well which eventually resulted in cancellation of my Application Form previously. But the fact was that I just received a call the previous day on my Cell Phone which was also made by the MTNL Department itself.
The MTNL Lineman again re-confirmed my Cell Phone number and address and left for the day saying that the Connection Equipments had not yet arrived and once it arrived he will come and connect the Landline Phone. He promised to come the next day and asked me to wait. They will himself come and connect the phone at my house. When he was leaving for te day, We even tried to take his contact number for future reference but he trickily refused to give it. After that I haven't heard from them as yet and not sure how long is it going to take again. It has been too long for MTNL Delhi !!!
O hereby appeal for an urgent help out here. I desperately need someone to take some action towards this so that I could get the MTNL Landline connection successfully installed at my house within a few days.
I hope to meet your kind attention at the earliest. Please make a note of the Application Details as provided below.
Application No : 53269462
Connection Plan : PLAN 180 (LAND LINE)
Connection Tariff : Rs 500
Application Date : 22/04/2013
Connection Area : West Delhi
Thanks and Regards,
Debopriya Guha Naskar
I have booked new connection on 22th july 2013. Amit from OM came to me to collect required documents. He collected and made assured that within 7working days i will get a new connection. I called SDO of this area, he said that becz of lack of wire he is not sending lineman to connect. Still am waiting for new connection. U might have the same issue