Hi Team,

This is in regards to my Apple iPhone 6S 16 GB (Silver grey) with IMEI # 355********8954.

On 20 Aug, 2017 My IPhone's battery was low so I charged it for 15-20 minutes but when I removed the IPhone from charging, it was not powering ON. So, I visited IPhone Service center to get it repaired and they asked me to deposit the mobile for 2 days. I left my phone at the service center for repair ( Job code -GHA210********0) and after 3 days received a call from service center to collect the mobile as they won't be able to repair it due to some Hardware issue.

Solution provided by Service Center - To Exchange the mobile in 25000/-

I am really disappointed with solution provided by Service center.

If there is any issue(Hardware + Software ) that should be resolved by Authorized service center only instead of giving offer to exchange.

Why should customer suffers every time ?

Cost of purchase =Rs.49000/-

Exchange offer = Rs.25000/-

And Why should I pay 25k if problem is in Hardware.....It's the manufacturer's fault.

Sir/Madam, I have already spent INR 49,000.00 to buy this phone and now again paying this amount without any fault of mine is a big thing for me.

Expecting a satisfactory resolution.


Prod Desc -133032: iPhone6S 16 GB
Product Serial# 355********8954
Purchase date -26-6-2016
Cost of purchase-49000/-
Job code -GHA210********0
Case ID-1002********

Service Center- Shop No F-23 & 24, 1st Floor, Pacific Mall, Dr Burman Road, Sahibabad Industrial Area, Ghaziabad - 201010 ..Contact# +(91)-120-4571816



Regards,
Gaurav Pandey
Mobile -91-********26
Alternate number - 0********83