I was delayed for the credit card payment & on frequent interaction with Mr. Sammer Gurab of HDFC Chandivall Branch, i was asked to make the minimum payment by 12.00 PM on 24/07/09 via ATM transfer. In urgency i rushed to ATM to make the payment but i realized that i had forgotten my credit card at home. On receiving the call once again from Mr. Sammer Gurab about the payment, i did inform about the status. On asking him to call me on my cell phone & to provide me with CC no to make the due transfer, he reacted absurd with an irate tone, which was very ill mannered & highly unacceptable as a professional in service industry. The tone was to threaten without understanding & listening to what I was saying. It was simply ridiculous for the mere untimely unintentional late payment. The tone & pitch of the Mr. Sammer Gurab was beyond the tolerance of any patient listener. Shouting with the intention of exchanging blows is not at all acceptable form of communication especially coming from the india’s one of the largest private banks.

I believe the genuinity of the client needs to be identified & it is not been that the payment has not been made with an intention to delay or default or prolonged for time. Such harassment is certainly a social crime & need to be looked upon seriously.

I urge to take serious action against the code of conduct of Mr. Sammer Gurab of HDFC Chandivall Branch.