Hitachi India Pvt. Ltd. - Hitachi TV complaint Ticket ID :: 8F9-29248NOSC01-5790571
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Complaint by: Anuj Kumar Garg on August 30, 2018, 11:05 pm in Consumer Electronics

I am forced to write this mail to draw your attention to the hardships being faced by me for the last 3 months.

It all started some 3 months back when my TV encountered some issue and I contacted your service center regarding that and a Ticket ID :: 8F9-29248NOSC01-5790571 was generated (dated 9 June 2018).

My agony started with this. Hitachi engineers visited my place some 7-8 times but I am amazed that they were not even able to identify the issue, leave to rectify it. They change the Mother Board twice or thrice for no end use. Also in between I came to know that your service has been shifted from Jeeves to Vecare and the same process continues with frequent Engineer visits and no solution.

Ultimately two week back I get a call from Hitachi Customer Care that company will replace my TV set itself and it has been finally approved by company. They assured me that this issue will be resolved in next 3-4 days. They ask me to visit the Croma Center from where I brought this TV set for some formalities. To my shock the arrogant staff at the Croma Center informed me that they are not aware of the issue itself and neither have got any approval request from company.

I have send Hitachi multiple mails but with no replies!!!

I am forced to write here after exhausting all other mode of communications.

Thank You
A K Garg

Complainant's Goal: To get Hitachi TV Repair/Replace
Complainant's Target: Hitachi India Pvt. Ltd.
Complaint Location: IndiaUttar PradeshGautam Buddha Nagar

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